Product Owner, Service Transformation (Magellan) - GSMS

Boston Scientific; Marlborough (MA); On-site; USD 102,000 - 194,000; Full time

Job summary

Boston Scientific seeks a Product Owner to lead the service transformation of our Global Service Management System (GSMS) as part of Magellan, the SAP ECC to SAP S/4HANA transition. You will own the vision, backlog, and cross-functional alignment across SAP S/4HANA and Salesforce/ServiceMax, driving end‑to‑end service capabilities.

You will partner with Business Analysts, Solution Architects, and regional teams to ensure service-to-cash processes align with the program's roadmap while balancing

Qualifications

• Bachelor’s degree in information systems, engineering, business administration, or related field.
• 8+ years as Product Owner, Product Manager or Business Systems lead on enterprise apps.
• Experience with large ERP transformation, SAP S/4HANA preferred.

Responsibilities

• Vision & scope: own product vision, scope and roadmap for service in Magellan.
• Global Template alignment: lead alignment with regional service teams and manage gaps.
• Backlog ownership: prioritize Magellan service backlog across SAP S/4 and Salesforce/ServiceMax.
• Trade-off decisions: balance business value, compliance, milestones, and capacity.
• Requirements acceptance: review and accept features and user stories with defined criteria.
• Cross-tower alignment: coordinate with Commercial, Finance, Logistics and other towers.

Skills

Product ownership

ERP transformation

Agile delivery

Jira

Salesforce/ServiceMax

Education

Bachelor’s degree in Information Systems, Engineering, Business Administration, or related field

Tools

Jira

Salesforce/ServiceMax

Job description

Additional Location(s): Netherlands-Kerkrade; US-MA-Marlborough; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Product Owner, Service Transformation (Magellan) - GSMS

About The Role

Boston Scientific is seeking a Product Owner to lead the service transformation of our Global Service Management System (GSMS) as part of Magellan, the company-wide program moving Boston Scientific from SAP ECC to SAP S/4HANA. GSMS spans Salesforce/ServiceMax and SAP, so the Magellan transformation reshapes both applications and the integrations between them.

In this role, you will own the vision, scope, and backlog for Capital Equipment Service within Magellan. You will represent the service business across deployments, drive service trade-off, and priority decisions, and ensure that what is designed, built, tested, and deployed enables field service, technical support, service contracting and service-to-cash processes. You will partner closely with Business Analysts, Solution Architects, Functional Analysts, the Magellan program team, and cross-functional towers such as Commercial, Order Management, Finance and Logistics.

Your Responsibilities Include

• Vision & scope: Own the product vision, scope and roadmap for service within Magellan, aligned to the Global Template and the program’s deployment plan.
• Global Template alignment & fit gap: Lead Global Template alignment with regional service teams and own the disposition of gaps and pain points (adopt, change Global Template, new build, or business process change) so only justified build enters the backlog.
• Backlog ownership: Own and prioritize the Magellan service backlog across SAP S/4 and Salesforce/ServiceMax, including carried forward defects and enhancements from prior deployments.
• Trade‑off decisions: Make timely service scope and priority decisions, balancing business value, compliance, program milestones, and team capacity.
• Requirements acceptance: Set expectations for, review and accept Features, user stories and acceptance criteria written by Business Analysts; confirm Definition of Ready before work enters planning.
• Cross‑tower alignment: Represent service in cross‑functional design and integration discussions with Commercial, Order Management, Finance, Logistics, and other towers, making sure end‑to‑end service‑to‑cash processes work across both platforms.
• Program governance: Represent service in Magellan forums (for example Key Design Decisions, architecture reviews, business scope reviews, and Business Change Impact/OCE), and provide status, risks, and dependencies into program governance.
• Solution partnership: Work with Solution Architects and Functional Analysts to sequence Features and user stories and confirm that proposed solutions meet business intent, without owning technical design.
• Test & release readiness: Define business test expectations, participate in test readiness and deployment readiness decisions, and accept delivered Features as the business owner.
• Deployment & Change: Partner with business process owners and change management to identify business change impacts, and support cutover, go‑live and hypercare exit for service.
• Stakeholder management: Build strong relationships with regional service leaders, super users, and business process teams across the US, EMEA, APAC, and other regions.

What We’re Looking For

This role is ideal for someone who is energized by transformation and comfortable making decisions in a complex, multi‑team program. You bring a strong business perspective, you can say no as clearly as you say yes, and you know how to keep the service business at the center of design choices across SAP and Salesforce. You communicate clearly with both leadership and delivery teams, and you thrive in a global, cross‑cultural environment.

Required Qualifications

• Bachelor’s degree in Information Systems, Engineering, Business Administration, or related field.
• 8+ years of experience as a Product Owner, Product Manager or Business Systems lead on enterprise applications.
• Experience with large‑scale ERP transformation, preferably SAP S/4HANA (service, sales and distribution or related modules).
• Working knowledge of Salesforce and/or ServiceMax and of integrations between CRM/field service and ERP platforms.
• Understanding capital equipment service processes (installed base, cases, work orders, parts, service contracts, billing).
• Experience working in Agile Delivery (Scrum and/or PI‑based planning) using tools such as Jira. Experience in a regulated environment (for example, medical devices or pharma), including validated systems.
• Product Owner certification (for example CSPO or PSPO) is a plus.

Requisition ID: 635460

Minimum Salary: $102100

Maximum Salary: $194000

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non‑exempt (hourly), non‑sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non‑sales roles may also include variable compensation, i.e., annual bonus target and long‑term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high‑performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.