Product Owner- AI Platforms

Citizens; Westwood (MA); Hybrid; USD 102,000 - 136,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Product Owner - AI to partner with business, technology and analytics teams to drive the strategic vision of AI products. The role focuses on delivering product roadmaps with a digital-first approach and customer-centric design across agile teams.

You will translate strategy into detailed requirements, manage backlog, and lead demos while aligning with OKRs and market trends to maximize customer value.

Qualifications

• 2+ years of experience in product development, marketing, strategy, or digital/product design.
• Understanding of agile approaches and design thinking.
• Ability to translate strategy into actionable product work and backlog.
• Strong collaboration, storytelling, and stakeholder management.

Responsibilities

• Transform high-level vision into detailed requirements and acceptance criteria.
• Partner with delivery teams to build the right functionality on time.
• Analyze metrics to communicate progress against roadmaps and OKRs.
• Use market knowledge to inform end-user needs and drive customer-focused design.
• Prioritize and refine backlog with cross-functional teams to maximize value.
• Lead large scale demos, develop UI prototypes, and analyze usage data.

Job description

Description

The Product Owner- AI collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services in the AI platform. The Product Owner will help with the implementation of product roadmaps and capabilities to support business and customer needs. The Product Owner will use agile methodologies across product teams to drive the continued transformation from a project based to a product based organization focused on maximizing the value of the customer experience. The Product Owner will use a collaborative approach and “digital first” mindset to help Citizens Bank create and implement innovative products and solutions. Finally, the Product Owner will identify trends in the external marketplace to ensure adoption of the product, and that the product is designed with the customer in mind.

Responsibilities

• Transform the high-level vision into detailed requirements and acceptance criteria. Ensure that the agile team delivers agreed upon standards for quality and scope.
• Work closely with delivery teams to ensure they build the right functionality in a timely manner.
• Understand, read and analyze team results and agile metrics so to effectively communicate progress on product roadmap against the mission and OKRs.
• Use market and industry knowledge to generate criteria to inform end-user needs. Integrate product research and requirements to enhance user satisfaction and ensure customer driven design.
• Translate strategy into actionable tasks, and work with cross-functional agile teams to ensure execution on those requirements. Create, prioritize and refine backlog in collaboration with Neighborhood Leads to deliver the most valuable work first, while ensuring technical integrity of all features or components. Frequently review and analyze metrics and OKRs to update to key stakeholders on progress against product roadmap.
• Serve as key leader on agile team(s).
• Lead large scale product demo or reviews. Develop UI prototypes, assist with data provisioning, and perform analytics around usage, behavioral/transactional and technical data.

Qualifications

• 2+ years of experience in product development, marketing, strategy, digital, process/user interface design.
• Proven experience implementing strategies by setting realistic OKRs.
• Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain.
• Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.
• Experience providing technical solutions to functional challenges.
• Consistently applies current procedures and technologies to resolve business issues.
• Knowledgebase of relevant products/services which is broad, current and technology focused.
• Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
• Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
• Training teams’ requirements analyses and quality reviews.

Required Competencies

• Focus on the Customer (customer orientation)
• Unlock Potential (management development)
• Drive Outcomes (execution)
• Innovation
• Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s))
• Agile Methodologies
• Requirements Analysis (e.g., design thinking)
• Strategic Thinking
• Collaboration

Hours & Work Schedule

• Hours per Week: Monday-Friday
• Work Schedule: 40
• Hybrid: 4 days per week onsite, 1 day remote

Pay Transparency

The salary range for this position is $102,000 - $136,000per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay , comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

09/30/2026