Product Owner

Caterpillar Financial Services Corporation; Peoria (IL); On-site; USD 98,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Tuition Reimbursement

Job summary

Caterpillar Financial Services Corporation is seeking an experienced Product Owner for Cat Digital Direct to Customer to drive the consumer experience across awareness, purchase, and adoption of VisionLink subscriptions for entire fleets.

You will collaborate with business partners and engineering teams to translate user needs into compelling experiences and concrete requirements, validating with feedback throughout the product lifecycle.

Qualifications

• Bachelor’s degree or equivalent in a related field is preferred.
• Strong experience in digital product management, UX, digital strategy, or related function.
• Excellent communication, presentation, storytelling, and analytical skills.
• Experience in Agile environment with multiple priorities.

Responsibilities

• Maximize value of the product and backlog in partnership with engineering.
• Provide vision and domain knowledge aligned with Cat’s goals and customer value.
• Lead cross-product initiatives, define roadmaps, and elaborate epics/features.
• Coordinate roadmaps and experiences across dependent product teams.
• Ensure deep understanding of users, processes, roles, and outcomes.

Skills

Decision Making

Effective Communications

Software Product Business Knowledge

Software Product Management

User Acceptance Testing

Education

Bachelor’s degree or equivalent

Tools

Aha

ProductBoard

Azure DevOps

JIRA

Team Services

Rally

Job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary

Caterpillar is looking for an experienced Product Owner to join the Cat Digital Direct to Customer digital product management team in our journey to shape the future of how we bring the best experience to our customers to enable the awareness, purchase and adoption of technology and VisionLink subscriptions for their entire fleet.

Through collaboration with our business partners, as well as peer product and engineering teams, you will guide digital experiences that both transform and simplify our customers’ day to day work, as well as how they interact with the Cat brand, products, and services. This will be accomplished by first seeking to understand our users’ needs and workflow, as well as our business objectives. You will then lead integrated, cross product initiatives to translate those needs into compelling experiences and ultimately requirements, consistently validating with user and business feedback along the way.

Your job is to help our dealers do their job better - building a better world in the process!

What You Will Do:

• Maximize the value of the product and the work of the Development Team through strong partnership with engineering on creation, maintenance, and prioritization of a product backlog
• Provide vision on what is to be built, domain knowledge, and direction in alignment with Cat’s goals and customer value
• Take ownership for the success and quality of your product
• Product manage complex, cross product initiatives with high value to the organization, including prioritization, roadmap definition, and elaboration of epics and features
• Act as a connection point and orchestrator to integrate and align roadmaps and experiences across dependent product teams.
• Ensure we have deep understanding of users and their processes (triggers, steps, roles, outcomes)
• Help frame and plan new opportunities - articulating the problem or opportunity to be addressed, the impact, and assumptions and risks to be considered/mitigated
• Build tight collaboration and understanding of stakeholder needs and business goals – at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements/experiences.
• Lead definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together across functions/domains

What you will have:

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• Software Product Management: Knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle. Ability to break down complex product requirements into simple features and functionalities.
• User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users. Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally

Consideration for top candidates:

• Bachelor’s degree preferably in Computer Science, Information Systems, Communications, Engineering or related field or equivalent working experience
• Strong experience in digital product management, user experience, user research, digital strategy, or related function
• Superb communication, presentation, storytelling, interpersonal, and analytical skills
• Ability to work well within multiples teams including business/commercial partners, cross- product portfolio, development, and field facing arms of an organization – aligning differing viewpoints and priorities & objectives along the way
• Experience working in an Agile environment while simultaneously managing multiple priorities
• Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (OOUX), assumption mapping, etc.)
• Professional experience with heavy equipment technology solutions, business applications, and/or fleet management.

Additional Details:

• This position requires the candidate to be in Chicago, IL or Peoria, IL
• Relocation assistance is NOT available for this position
• Visa sponsorship is NOT available with this position.
• This position will require up to 10-25% travel

Summary Pay Range:

$97,530.00 - $158,480.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.