Product Owner

Erie Insurance Group

Erie (Erie County)

On-site

USD 79,000 - 127,000

Full time

9 days ago

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Benefits offered by this job

Health, dental, and vision benefits

Pension plan

401(k) with employer match

Paid time off

Tuition reimbursement

Job summary

Erie Insurance, headquartered in Erie, PA, seeks a Product Owner/Manager to lead delivery teams in building customer-focused products for the Services Portfolio and Omnichannel Communication Program. The role emphasizes self-servicing capabilities across ERIE’s Online Accounts, Mobile App, and Agent Exchange.

The ideal candidate has experience with Agile product management, backlog prioritization, and roadmap development, and can engage cross-functionally with business and technology teams to

Qualifications

Experience applying product ownership methods within an Agile delivery environment.
Experience managing backlog, prioritization, and roadmap development.
Ability to translate business needs into actionable work for delivery teams.

Responsibilities

Engages with customers, users, stakeholders and customer experience experts to understand needs and translate them into backlog items.
Uses product data and stakeholder input to support product vision and success measures.
Oversees end-to-end product lifecycle to deliver value to customers and updates stakeholders on progress.
Creates or co-creates a roadmap aligned to the product vision.
Breaks down large efforts into valuable features and user stories for quarterly planning.
Prioritizes backlog items to maximize customer value and balances operational vs strategic work.
Participates in scrum ceremonies and leads sprint reviews for stakeholders.

Skills

Agile methods

Backlog management

Roadmap development

Stakeholder engagement

Cross-functional collaboration

Education

Bachelor's degree in related field

Associate degree + 2 years experience

High school diploma + 4 years experience

Job description

Division Or Field Office

Customer Experience Division

Department of Position:

Services Port & Prgm Mgmt Dept

Work From

Corporate Office in Erie, Pa

Salary Range

$79,191.00 - $126,500.00 *

salary range is for this level and may vary based on actual level of role hired for

This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Leads a delivery team as the business representative in executing the development of a product or service to meet the product vision and achieve customer outcomes. Guides product or service implementations and ensures the team is working on the right priority items to maximize business value. Acts as the first authority for decisions regarding priority, business value, and functionality for the work done by the delivery team.

This role will support the Services Portfolio and Omnichannel Communication Program focusing on self-servicing capabilities and experience for Agents and Customers within ERIE’s Online Accounts, Mobile App, and Agent Exchange.

Experience applying product ownership methods within an Agile delivery environment is strongly preferred.
Demonstrated knowledge of product management practices, including backlog management, prioritization, roadmap development, stakeholder engagement, and translating business needs into actionable work for delivery teams, is strongly preferred.
Experience collaborating with cross-functional business and technology teams in a complex delivery environment is preferred.

Duties and Responsibilities

Engages with customers, users, stakeholders and customer experience experts to understand customer needs, opportunities and overall trends to ensure their most valuable outcomes are built into the backlog.
Utilizes customer and product data as well as input from product managers, stakeholders and team members to support product vision and key measures of product success.
Oversees the end-to-end product lifecycle to achieve the product vision and deliver value to customers. Monitors and evaluates product progress at each stage of the development process and updates stakeholders on progress.
Ensures capabilities and features align to organizational strategies and outcomes, creates or co-creates a roadmap that aligns to the product vision.
Assists in breaking down large efforts into valuable product features that can fit into the teams quarterly planning cycle and breaks down features into user stories to fill the teams backlog.
Prioritizes the stories in the teams backlog to maximize value to the customer and works with technical lead to balance operational work with strategic work to ensure a quality and supported product.
Actively participates in scrum meetings, product sprints and leads the sprint review for stakeholders and ensures the right context is provided and understood.

The first seven duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

Collaborates
Cultivates Innovation
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Nimble Learning
Optimizes Work Processes (IC)
Self-Development
Values Diversity

Qualifications

Minimum Educational and Experience Requirements

Bachelor's degree in a related field required; or
Associate degree in a related field plus two additional years of related experience required; or
High school diploma plus four additional years of related experience required.

Additional Experience

Two years of insurance/domain related experience required.
Strong demonstrated knowledge of product/service knowledge within domain area required.
Demonstrated ability to apply product management methods in a delivery environment required.
Demonstrated knowledge of product management practices, including backlog management, prioritization, and roadmap development required.
Agile Product Management or Product Ownership certification (CSPO, ACSPO, PSPO, Certified SAFe Agile PO) preferred.

Physical Requirements