Product Owner

Socket.dev; Columbus (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Liberty Mutual is seeking a Product Owner to lead a Scrum team within the Insurance Professional group, shaping the Frontier program and designing a user‑facing agent quoting and binding interface. You will translate business needs into clear requirements, manage the backlog, and collaborate with engineering, design, and underwriting to deliver value.

The ideal candidate brings hands‑on product ownership experience, strong customer mindset, and the ability to navigate ambiguity while delivering

Qualifications

• Experience with agile teams and IT project management.
• Ability to translate business needs into clear requirements.
• Strong leadership and stakeholder influence.
• Insurance industry experience preferred.
• Customer/agent mindset and ability to balance business needs with user outcomes.

Responsibilities

• Serve as the Product Owner for a scrum team and drive work from concept to delivery.
• Gather requirements and translate business needs into user stories and acceptance criteria.
• Prioritize the backlog based on business value and dependencies.
• Facilitate stakeholder discussions and keep work aligned with goals.
• Collaborate with Engineering, Design, Product, Underwriting and cross‑functional teams.

Skills

Agile methodologies

Stakeholder leadership

Product ownership

Decision making

Communication

Education

Bachelor's degree (relevant field)

Job description

Description

It’s an exciting time to join Direct Distribution as we continue building the next generation of capabilities that will support our agents and help drive growth across the business. We’re looking for a Product Owner to join the Insurance Professional team and play a critical role in the Frontier program, helping design and build the user interface agents will use to quote and bind customers. This is a unique opportunity to help shape a highly visible capability from the ground up while improving the agent experience and enabling better outcomes for our customers.

The ideal candidate is a strong, hands‑on Product Owner who can bring structure and clarity to complex work while keeping teams moving in an evolving environment. They are skilled at translating business and user needs into clear requirements, prioritizing effectively, and partnering closely with Engineering, Design, and business stakeholders to drive work from concept through delivery. They bring a strong customer and agent mindset, communicate effectively across teams, and are comfortable making decisions and navigating trade-offs.

Key Responsibilities

• Serve as the Product Owner for a single Scrum team and lead the day‑to‑day product work needed to move capabilities from concept through delivery.
• Lead requirements gathering and translate business and customer needs into clear user stories and acceptance criteria.
• Prioritize and manage the product backlog based on business value, agent and customer needs, delivery dependencies, and technical considerations.
• Facilitate team sessions and stakeholder discussions and make timely decisions to keep work moving in ambiguous or evolving situations.
• Partner closely with Engineering, Design, Product, Underwriting, and other cross‑functional teams to create shared understanding around goals, requirements, dependencies, and trade‑offs.
• Help shape the agent quoting and binding experience by bringing a strong understanding of the user journey and advocating for solutions that are simple, intuitive, and effective.
• Communicate roadmap, delivery progress, risks, and key decisions to stakeholders while ensuring the team remains aligned on priorities and outcomes.
• Champion adaptability and continuous improvement by helping the team identify pragmatic paths forward while balancing speed, quality, and long‑term sustainability.
• Build and maintain a foundational understanding of the DRC and IA channels and how the capabilities being developed support the broader Distribution strategy. Prior experience in either channel is a plus.

This position requires two in‑office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX.

Qualifications

• Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting.
• Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• Able to influence a diverse group of stakeholders; strong leadership skills.
• Able to make difficult and quick decisions daily.
• Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
• Experience in the insurance industry preferred.
• Knowledge of relevant products and portfolio preferred.
• Strong experimental mindset to drive innovation amongst uncertainty.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
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