Product Operations, Senior Associate – Clinicals

athenahealth, Inc.; Belfast (ME); Hybrid; USD 83,000 - 141,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Employee resource groups

Hackathons

Job summary

athenahealth is seeking a Senior Associate in Product Operations to help shape how product delivery and governance function across the athenaOne portfolio, with emphasis on athenaClinicals and value-based care offerings. This role partners with product managers and cross-functional teams to support feature execution, governance, and lifecycle decisions.

The position is based in Belfast, ME or Boston, MA, with a minimum of one day per week in office.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of professional experience.
• 1–2 years in product management or operations.
• Experience with electronic health records and value-based care preferred.
• Experience with AI tools such as Claude, GPT, Codex, or similar.
• Ability to use AI/automation to improve productivity and decisions.
• Strong understanding of SDLC and agile methodologies.
• Healthcare technology experience preferred.
• Proven ability to influence across functions without direct authority.
• Strong analytical and communication skills; clear actions.
• Comfortable in ambiguous, fast-changing environments.
• Self-directed with follow-through and accountability.

Responsibilities

• Support feature delivery from idea through GA.
• Surface risks, trends, and portfolio insights.
• Coordinate cross-team and portfolio dependencies.
• Support adherence to timelines and cadences.
• Assist alpha/beta planning with test design and criteria.
• Help with readiness and release activities for AI features.
• Validate use cases, assess risk, and prepare customer materials.
• Analyze portfolio data to identify risks and opportunities.
• Communicate recommendations for prioritization.
• Ensure measurement of business and user outcomes.
• Leverage AI tools to summarize, draft analyses, compare options.
• Document workflows, standards, and best practices.

Skills

Product operations

Cross-functional collaboration

AI tools

Healthcare domain

SDLC

Agile

Influence without authority

Data analysis

Education

Bachelor's degree or equivalent

Tools

Claude

GPT-4

Codex

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is seeking a Product Operations, Senior Associate- Clinicals to help shape how Product Operations drives product delivery, decision-making, and operational consistency across the athenaOne portfolio, with a focus on athenaClinicals and value-based care offerings. This role partners with product managers and cross-functional teams to support feature execution, strengthen governance, and improve how work moves through the product lifecycle. The position is based in Belfast, ME or Boston, MA, with a minimum of one day per week in office.

About the Team

The Product Operations team supports product delivery by improving coordination, decision-making, and execution across the athenaOne product lifecycle. The team partners closely with product management, product analytics, engineering, customer enablement, and release readiness teams to move work from planning through launch. It also helps establish operating practices, measure outcomes, and support the use of AI tools in day-to-day work.

Core Responsibilities

Feature delivery and portfolio support

• Partner with product managers to support feature delivery from idea through general availability.
• Surface risks, trends, and portfolio insights to inform decision-making.
• Coordinate cross-team and portfolio dependencies.
• Support adherence to product development timelines and operating cadences.

Alpha, beta, and release readiness

• Support alpha and beta planning by reviewing test design and challenging assumptions.
• Help ensure features are measured against clear success criteria.
• Support readiness and release activities for AI-enabled product features.
• Help validate use cases, assess risk, and prepare customer-facing materials.

Data analysis and decision support

• Analyze portfolio data to identify risks, tradeoffs, and opportunities.
• Communicate recommendations that support product prioritization.
• Hold product managers and product analytics partners accountable for measuring business and user outcomes.

AI-enabled productivity and execution

• Use AI tools to summarize information, draft analysis, and compare options more efficiently.
• Spend more time validating decisions and improving the quality of product execution.
• Support the use of AI tools in day-to-day Product Operations work.

Continuous improvement and operating clarity

• Identify recurring issues and share insights that improve team processes.
• Provide consultative guidance that reduces ambiguity around roles, data, and decision rights.
• Support presentations, status updates, and decision materials for product and leadership stakeholders.
• Help document workflows, standards, and best practices for Product Operations.
• Assist with special projects that improve product operating practices or support broader priorities.

Required Experience & Skills

• Bachelor’s degree or equivalent practical experience.
• 5+ years of professional experience.
• 1–2 years of experience in product management, product operations, or a related field.
• Experience with electronic health records, clinical workflows, population health, and value-based care payments preferred.
• Experience with AI tools such as Claude, GPT, Codex, or similar tools.
• Demonstrated ability to use AI and automation tools in daily work to improve productivity and decision-making.
• Strong understanding of the software development lifecycle and agile methodologies.
• Healthcare technology experience strongly preferred.
• Proven ability to influence partners across functions and levels without direct authority.
• Strong analytical and communication skills with the ability to translate complex information into clear actions.
• Comfortable working in ambiguous, fast‑changing environments.
• Self‑directed with strong follow‑through and accountability.

Expected Compensation

$83,000 - $141,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job‑related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short‑term and long‑term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high‑quality, and sustainable healthcare for all.

Our company culture: Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do‑ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission‑driven problem‑solvers with a deep desire to achieve our vision and make our time here count. Our award‑winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high‑quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

• Health and financial benefits, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
• Flexibility to balance work‑life needs, including full‑time in‑office collaboration as needed.
• Traditional benefits and perks, including events such as book clubs, external speakers, and hackathons.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers

United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data‑driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.