Product Operations, Security & Compliance

Clay Labs; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Clay Labs is seeking a Product Operations professional to build and own scalable compliance and vendor-management processes across the company. You’ll work with engineering, security, legal, and business teams to ensure privacy, data protection, and regulatory compliance are embedded in our vendor relationships and data flows.

You’ll lead end-to-end onboarding and risk reviews, manage external GRC vendors, and scale privacy-by-design practices across the org.

Qualifications

• Bachelor’s degree in Information Security, Business, or a related field (or equivalent experience).
• 2+ years of experience building and scaling operational programs, ideally in a SaaS or tech environment.
• Strong builder mindset: create processes and systems from scratch.
• Understanding of privacy laws and frameworks (GDPR, CCPA/CPRA, etc.) with practical application across vendor management, data flows, and employee compliance.
• Experience with vendor risk assessments, security questionnaires, and DPA/subprocessor management.
• Familiarity with DSAR processes and compliance tools like Vanta, Transcend, or similar platforms.
• Excellent project management skills to drive cross-functional initiatives to completion.
• Strong communication skills for partnering with legal, engineering, data teams, and business stakeholders.
• Ability to work independently, prioritize effectively, and adapt in a fast-paced, high-growth environment.

Responsibilities

• Vendor Onboarding & Risk Management: Build and own end-to-end vendor onboarding compliance, reviews (DPA, SOC 2/GDPR), update subprocessor list, and manage customer notifications.
• GRC Vendor Management: Own internal contact for external GRC vendors, manage intake, SLAs, quality review, and performance metrics.
• Data Privacy Program Management: Integrate teams into Clay’s compliance tools/framework; DSAR rights and privacy-by-design scaling.
• Compliance Reviews: Create processes for compliance reviews when evaluating new data sets and vendor compliance.
• Cross-Functional Program Building: Create operational processes to scale compliance work; own programs end-to-end.
• Customer Security Support: Assist in responding to security/privacy questionnaires from customers.

Skills

Vendor onboarding

GRC

Data privacy

DSAR

Privacy laws

Project mgmt

Cross-functional

Security questionnaires

DPA management

Privacy by design

Communication

Education

Bachelor's degree

Tools

Vanta

Transcend

Job description

About Clay

AI is unleashing the biggest wave of company creation in history. Clay’s mission is to be the engine those companies use to grow to their full potential.

Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we’re building agents that can help grow your company for you. We’re already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.

In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.

Some things to know about us:

• Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.

• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.

• All employees can work with world‑class coaches who specialize in creativity, management, and more.

• Our operating principles — including negative maintenance and non‑attached action — guide our work. Read more about them here.

• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

Product Operations @ Clay

As Clay continues to scale, privacy and compliance have become core to how we operate and build trust with our customers. We’re looking for a Product Operations individual contributor to build and own the operational systems that keep us compliant across vendor management, data privacy, and security. You’ll be creating scalable processes from scratch to support teams across the company as they onboard vendors and handle customer information. You’ll work at the intersection of engineering, security, legal and business teams to build processes that scales with our growth.

What You’ll Do:

• Vendor Onboarding & Risk Management : Build and own the end‑to‑end vendor onboarding compliance process. When teams want to onboard a new vendor, conduct proper review (DPA, SOC 2/GDPR data compliance), update our subprocessor list, and manage customer notifications

• GRC Vendor Management : Serve as the internal owner and point of contact for external GRC vendors. Manage intake, ticketing, SLAs, quality review, and performance metrics to ensure security and compliance requests are tracked, resolved, and continuously improved

• Data Privacy Program Management : Ensure teams and systems are integrated into our Clay’s compliance tools and framework, include for data subject access/deletion rights (DSAR). Partner with Security, Legal, Marketing, Data, and other stakeholders to scale privacy‑by‑design practices

• Compliance Reviews : Build processes for and complete compliance reviews when teams evaluate purchasing new data sets and vendor compliance.

• Cross‑Functional Program Building : Create operational processes and systems from scratch to scale compliance work across the company. You’ll own programs end‑to‑end, not just coordinate projects

• Customer Security Support : Assist in responding to security and privacy questionnaires from prospective and existing customers, with a particular focus on privacy, data protection, and compliance‑related questions

What You’ll Bring

• Bachelor’s degree in Information Security, Business, or a related field (or equivalent experience)

• 2+ years of experience building and scaling operational programs, ideally in a SaaS or tech environment

• Strong builder mindset: you’re excited to create processes and systems from scratch, not just maintain existing ones

• Understanding of privacy laws and frameworks (GDPR, CCPA/CPRA, etc.) with the ability to apply them practically across vendor management, data flows, and employee compliance

• Experience with vendor risk assessments, security questionnaires, and DPA/subprocessor management

• Familiarity with DSAR processes and compliance tools like Vanta, Transcend, or similar platforms

• Excellent project management skills with the ability to drive complex, cross‑functional initiatives to completion

• Strong communication skills for partnering with legal, engineering, data teams, and business stakeholders

• Ability to work independently, prioritize effectively, and adapt in a fast‑paced, high‑growth environment

Bonus Points

• Knowledge of additional compliance standards (e.g., ISO 27001, SOC 2)

• Experience with data mapping, privacy impact assessments (PIAs), or incident response in a privacy context

• Technical aptitude for understanding SaaS infrastructure and data flows