Product Operations Manager, Mitchell & Ness

Fanatics; New Salem (PA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Fanatics is seeking a Product Operations Manager to own the full concept-to-consumer GTM journey, anchoring the sell-in calendar and weekly cross‑functional sync. This role thrives on structure, clarity across a sprawling pipeline, and serving as the trusted source of truth for product, drops, collabs, and key moments from concept through launch.

The position delivers business and fan impact through bold leadership, leveraging data, automation, and AI‑enabled insights to optimize calendar

Qualifications

• 2-4 years of GTM, sales/marketing operations, or cross‑functional coordination experience.
• Proven ability to own recurring meetings and drive outcomes.
• Strong calendar management for a cross‑functional organization.
• Experience with Monday.com or similar PM tools.
• Familiarity with AI tools (e.g., Claude) for automation.
• Nice to have familiarity with licensed apparel GTM.

Responsibilities

• Maintain and publish rolling sell‑in and launch calendars.
• Coordinate CAD‑to‑image workflows with Merch and Product teams.
• Produce readiness reports for leadership and teams.
• Drive cross‑functional alignment across milestones.
• Leverage AI and data to improve efficiency.

Skills

GTM strategy

Sales/marketing operations

Project management

Cross-functional coordination

Monday.com

AI-enabled tooling

Tools

Monday.com

Claude AI

DAM systems

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

Role Overview

Mitchell & Ness is seeking a Product Operations Manager to own the full concept-to-consumer GTM journey, anchoring the sell-in calendar and weekly cross-functional sync while keeping Merchandising, Marketing, Product Development, and Sales aligned at every stage. This is a hands‑on operations role for someone who thrives on structure, drives clarity across a sprawling multi‑stage pipeline, and serves as the trusted source of truth for every product, drop, collab, and key moment from concept through launch. The Product Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI‑enabled insights.

How Will You Drive Impact

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner across Merchandising, Marketing, Product Development, Sales, Sales Ops, and DAM ownership teams to ensure every stakeholder is aligned on milestones, dates, and readiness at every stage of the pipeline.
• Run the weekly DTC/GTM Cross‑Functional Sync - setting the agenda, chasing owner updates across the full concept‑to‑consumer timeline, and driving open items to closure rather than status updates.
• Serve as the connective tissue across functions, translating operational detail for both executive leadership and functional teams through clear, recurring readiness reporting.

Fan & Customer Impact (Obsessed with Fans)

• Own and publish the rolling 90‑day sell‑in calendar, keeping wholesale and DTC partners aligned on dates and readiness so the right product reaches the right channel at the right moment.
• Run Consumer Launch Readiness tracking to confirm marketing, sales enablement, and asset delivery are in place ahead of key moments and collabs - ensuring fans experience launches seamlessly.
• Coordinate final asset and readiness material delivery to Retailer and E‑comm channels on schedule, closing the loop from concept to consumer.
• Track key moments and collabs against the full concept‑to‑consumer timeline, flagging conflicts or gaps before they become fan‑facing disruptions.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Maintain and continuously improve calendar and tracking infrastructure in Monday.com - building views, automations, and reporting that keep stakeholders self‑serve at every stage of the pipeline.
• Apply AI tools (e.g. Claude) to accelerate calendar builds, reporting, and workflow automation, reducing manual overhead and improving the speed and quality of cross‑functional coordination.
• Identify process gaps across the concept‑to‑consumer pipeline and design scalable operational solutions before they become recurring fire drills.
• Translate complex, multi‑stage GTM workflows into simple, trusted sources of truth accessible to stakeholders at every level.

Ownership & Execution (Determined & Relentless Mindset)

• Build, maintain, and publish the rolling sell‑in and consumer launch readiness calendar across all categories, anchored to upstream concept and development milestones.
• Coordinate CAD‑to‑image workflows feeding Merch Boards, sales email blasts, and DAM delivery in partnership with Imagery and Product Development teams.
• Help oversee in‑line calendar day‑to‑day operations, ensuring no milestone slips through the cracks across any category or launch.
• Prepare recurring readiness reporting and fill‑in materials for leadership and cross‑functional partners, covering the full pipeline from concept through consumer delivery.

AI & DIGITAL CAPABILITY

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

Required Qualifications

CAPABILITIES & EXPERIENCE YOU BRING

• 2-4 years of experience in GTM, sales/marketing operations, project management, or a comparable cross‑functional coordination role.
• Proven ability to own and run a recurring meeting cadence with multiple stakeholders, driving meetings to outcomes and decisions rather than status updates.
• Strong organizational instincts with demonstrated comfort owning a calendar that an entire cross‑functional organization depends on.
• Working fluency in Monday.com or a comparable project and work management platform, including views, automations, and reporting configuration.
• Demonstrated comfort using AI tools (e.g. Claude) for calendar builds, reporting, and workflow automation.
• Clear, concise written and verbal communication skills with the ability to translate operational detail for both executive leadership and functional teams.
• Familiarity with licensed apparel or headwear GTM processes is a plus.

Work Location

Hybrid: The primary place of performance of this role is the Company's office located in Philadelphia, PA subject to the Company's current hybrid work policy. This role currently requires in‑office presence 3 days per week.

At Fanatics, we operate with a BOLD mindset- We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.

Salary Range

The salary range represents base pay only and does not include short‑term or long‑term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/.

$80,500 - $97,750 USD

The salary range represents base pay only and does not include short‑term or long‑term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/.

NYC Salary Range

$88,000 - $120,000 USD

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hard goods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hard goods. It operates a vertically‑integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

We infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset