Product Operations Manager

BDO USA, Llp; Michigan; On-site; USD 120,000 - 160,000; Full time

Job summary

BDO USA, Llp is seeking a Product Operations Manager to design and improve product management processes, coach product managers, and establish operating rhythms across the lifecycle.

You will partner with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes. This role emphasizes project leadership, governance, and scalable delivery in a professional services setting.

Qualifications

• Six or more years of experience in product management, product operations, delivery/PMO, or related technology roles.
• Experience as a Product Manager, IT Project Manager, Business Systems Analyst, or related roles.
• Experience using a standard project management methodology.
• Experience with scrum and other agile development methods (preferred).
• Experience leading project teams and working with senior stakeholders (preferred).
• Experience in a professional services firm (preferred).

Responsibilities

• Defines product strategy, builds, and maintains product roadmaps and operating model.
• Establishes intake, discovery, prioritization, planning, delivery, release, and post-launch learning.
• Liaises with Business Line leaders and executive stakeholders.
• Oversees all aspects of IT projects and ensures success and timely delivery.
• Plans work for system implementations or upgrades and launches new features.
• Develops scope documents and statements of work; supports governance and budgets.
• Collaborates with vendors to manage project efforts and timelines.
• Leads and mentors Product Operations Analysts and PMs when needed.

Skills

Interpersonal skills

Customer relationships

Team building

Problem solving

Multitasking

Independent work

Communication

Documentation

Education

High school diploma or GED

Bachelor’s degree or equivalent experience

Tools

Oracle Cloud

Onestream

Microsoft Dynamics CRM

ServiceNow

Azure Data Factory

Azure DevOps

Job description

Job Summary:

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes.

Job Duties

• Defines product strategy, builds, and maintains product roadmaps Establishes and continuously improves the product operating model (intake, discovery, prioritization, planning, delivery, release, and post-launch learning)
• Builds strong relationships with Business Line leaders and executive stakeholders
• Builds and maintains constructive working relationships with project team members, vendors, and other departments
• Oversees all aspects of assigned IT projects, and takes ownership to ensure their success
• Plans and directs the work effort involved with the implementation or upgrade of systems
• Responsible for launching new product features and experiences - investigating to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plans, and support continuous releases
• Develops scope documents, statements of work, and other documentation supporting the justification for new projects
• Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis
• Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis
• Works with appropriate subject matter experts, establish resource plans, and expected level of effort and duration to complete tasks
• Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs
• Coordinates with appropriate resources to ensure that product communications and training materials are made available as appropriate
• Works with operational teams to ensure a smooth transition from implementation to production and ongoing support phases of a products lifecycle
• Works with vendors and stakeholders to understand product subscription, contract terms, and renewal cycles to best manage fiscal budget
• Other duties as required

Supervisory Responsibilities

• Directly supervises a team of Product Operations Analysts and may include Product Managers based on organizational need, including hiring, onboarding, goal-setting, performance management, and career development
• Provides coaching and functional leadership to direct reports and the broader product community by establishing standards for product practices (intake, prioritization, discovery, roadmap hygiene, release readiness) and reinforcing adoption through training and mentoring
• Allocates team capacity and assigns work across product operations initiatives and embedded support to PMs (e.g., reporting, tooling/workflow administration, portfolio routines), ensuring timely delivery, quality, and consistent stakeholder communication

Qualifications, Knowledge, Skills and Abilities

Education

• High school diploma or GED, required
• Bachelor’s degree or equivalent experience, required

Experience

• Six (6) or more years of experience in product management, product operations, delivery/PMO, or related technology roles, required
• Experience as a Product Manager, IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer, required
• Experience using a standard project management methodology, required
• Experience with scrum and other agile development methods, preferred
• Experience leading and directing the work of others in a project-oriented capacity, preferred
• Experience with the concepts of Project Programs and Portfolios, preferred
• Familiar with a web-based applications environment, preferred Experience partnering with senior stakeholders to drive decision-making frameworks and governance, preferred
• Experience working in a professional services firm, preferred

License/Certifications

• Project Management Professional (PMP) or similar certification, preferred
• PMI Agile Certified Practitioner or similar certification, preferred

Software

• Experience with project planning applications, preferred
• Experience managing projects in connection with any of the following, preferred: Oracle Cloud, Onestream, Microsoft Dynamics CRM, ServiceNow, Azure Data Factory, Azure DevOps, preferred

Language

• N/A

Other Knowledge, Skills & Abilities

• Excellent interpersonal and customer relationship skills
• Ability to manage multiple complex tasks in a fast-paced environment
• Ability to work independently and in a self-directed capacity
• A wide degree of creativity and latitude is expected
• Strong team-building skills
• Demonstrated problem solving skills
• Ability to effectively organize and delegate complex tasks
• Ability to develop project plans and accomplish goals based on experience, educated assumptions and limited information
• Ability to adapt rapidly to new developments
• Familiarity with project ROI techniques (cost/benefit, NPV, IRR, Earned Value metrics)
• Ability to facilitate meetings efficiently and effectively
• Ability to develop project documentation using diagrams and prose
• Ability to develop project plans and related documentation using diagrams and prose based on customer collaboration
• Excellent written and verbal communication skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $120,000 - $160,000

Maryland Range: $120,000 - $160,000

NYC/Long Island/Westchester Range: $120,000 - $160,000