Product Operations Manager

JPMorganChase; Jersey City (NJ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Jersey City seeks a Product Operations Manager to connect a small product team with internal customers, turning friction into scalable solutions that land in weeks. You will shape how a product organization operates from the inside.

You will own the operating model, partner with product managers, designers, and engineers to reduce coordination overhead, improve docs, and build AI-enabled workflows that accelerate delivery.

Qualifications

• 5+ years of product, technical writing, or engineering experience.
• Experience improving team processes, workflows, or operating models within a large, complex organization.
• Demonstrated ability to build trust and relationships across product, design, engineering, and business stakeholders.
• Experience creating and managing documentation, operational processes, and internal communications at scale.
• Strong organizational skills with the ability to manage competing priorities and drive clarity through ambiguous, cross-functional problems.
• Ability to manage a wide range of requests — from highly specific to broadly strategic — with equal rigor and follow-through.
• Excellent written and verbal communication skills, with a structured approach to problem-solving and decision-making.

Responsibilities

• Own and continuously evolve the operating model for the product organization, including intake, planning, documentation, and communication practices
• Build and deepen relationships with internal customers, becoming a trusted partner who understands their needs before problems escalates
• Design and implement tools, automations, and workflows that improve team effectiveness and reduce operational friction across product, design, and engineering
• Drive consistency in how requests, decisions, and updates are captured and shared, ensuring documentation is current, findable, and actively used
• Build and manage communication and enablement channels that reduce silos and keep stakeholders informed on what's planned, shipping, and why
• Measure adoption and engagement across internal tools and processes, using data to make decisions and demonstrate impact
• Apply AI tools to accelerate your own productivity and to build AI-enabled workflows that expand the capabilities of the systems you manage
• Translate ambiguous operational needs into lightweight, scalable solutions by partnering across product, engineering, design, and business teams

Skills

Product experience

Technical writing

Engineering experience

Relationship building

Documentation

Communication skills

Job description

Job Description

Own the systems that make great product teams possible. As a Product Operations Manager at JPMorganChase, you'll be the connective tissue between a small, high-impact product team and the internal customers they serve — turning friction into scalable solutions that land in weeks, not quarters. This is a rare opportunity to shape how a product organization operates from the inside, with direct visibility into roadmaps, decisions, and the people behind them.

As a Product Operations Manager at JPMorganChase within the Customer Enablement, Engineering, and Exploration team, you will own the operating model for a product organization building internal tools and workflows that help business users and engineers work more effectively. You'll partner closely with product managers, designers, and engineering teams to reduce coordination overhead, improve documentation practices, and build the systems that keep teams aligned and moving. Your work will directly influence how quickly teams can plan, communicate, and deliver value across the organization.

Job Responsibilities

• Own and continuously evolve the operating model for the product organization, including intake, planning, documentation, and communication practices
• Build and deepen relationships with internal customers, becoming a trusted partner who understands their needs before problems escalates
• Design and implement tools, automations, and workflows that improve team effectiveness and reduce operational friction across product, design, and engineering
• Drive consistency in how requests, decisions, and updates are captured and shared, ensuring documentation is current, findable, and actively used
• Build and manage communication and enablement channels that reduce silos and keep stakeholders informed on what's planned, shipping, and why
• Measure adoption and engagement across internal tools and processes, using data to make decisions and demonstrate impact
• Apply AI tools to accelerate your own productivity and to build AI-enabled workflows that expand the capabilities of the systems you manage
• Translate ambiguous operational needs into lightweight, scalable solutions by partnering across product, engineering, design, and business teams

Required Qualifications, Capabilities, And Skills

• 5+ years of product, technical writing, or engineering experience
• Experience improving team processes, workflows, or operating models within a large, complex organization
• Demonstrated ability to build trust and relationships across product, design, engineering, and business stakeholders
• Experience creating and managing documentation, operational processes, and internal communications at scale
• Strong organizational skills with the ability to manage competing priorities and drive clarity through ambiguous, cross-functional problems
• Ability to manage a wide range of requests — from highly specific to broadly strategic — with equal rigor and follow-through
• Excellent written and verbal communication skills, with a structured approach to problem-solving and decision-making

Preferred Qualifications, Capabilities, And Skills

• Experience applying AI tools to accelerate research, synthesis, writing, analysis, and decision-making, and building AI-enabled workflows for others
• Familiarity with workflow automation platforms, documentation systems, and collaboration tooling, with the instinct to know when a lightweight fix beats a platform investment
• Comfort using product analytics and usage metrics — such as adoption and engagement data — to measure operational impact
• Experience supporting internal platform or product-enablement teams within a large enterprise environment
• Systems thinking mindset with exposure to CRM-style tooling, intake management, and roadmapping practices

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.