Product Operations Lead, Fleet Management

Ford Motor Company; Phoenix (AZ); Remote; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

Family building benefits

Vehicle discount program

Tuition assistance

Employee resource groups

Paid time off

Paid holidays

Job summary

Ford Pro is seeking a Fleet Success professional to coordinate title/registration requests, onboard customers to core product services, and educate customers on feature sets across the Ford Pro portfolio.

You will analyze usage, drive adoption, and escalate issues while supporting sales initiatives and material development. Compensation aligns with grade ranges and is market competitive.

Qualifications

• High school diploma or equivalent required.
• 4–5+ years experience with a fleet management company in the US.
• 4–5+ years experience in US title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills and ability to collaborate with the sales team.
• Self-starter with creative problem solving in evolving environments.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Coordinate and support dealership/customer title and registration requests.
• Assist customer onboarding on assigned product services and training.
• Provide monthly updates on new features and educate customers on other Ford Pro products.
• Help customers maximize value from products and services; monitor usage and provide training on underutilized functionality.
• Provide management with insights on customer usage and feedback for product improvements.
• Escalate customer concerns and track open issues to resolution.
• Support sales efforts for assigned product/service.
• Assist in developing sales and marketing material for the product/service.
• Process title and registration transactions, vehicle moves, and ensure correct billing.

Skills

Fleet management

Sales experience

Interpersonal skills

Communication

Business requirements understanding

Self-starter

Creative problem solving

Excel

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Dynamics CRM

Job description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services, support will be provided for commercial customers purchasing commercial fleet software & services.

What you'll do...

• Coordinate & Support Dealership / Customer Title & Registration requests. Initial requests and re-registration requests.
• Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.
• Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.
• Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
• Provide the management team with insights into how customers use your assigned product. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.
• Escalate customer concerns and maintain customer open issues tracking and drive to resolution
• Support sales in any sales efforts needed to sell assigned product/service.
• Support developing sales & marketing material for your assigned product/service.
• Process title and registration transactions, vehicle moves & ensure clients are billed correctly.

You'll have...

• H.S. Diploma or equivalent
• 4–5+ years of experience working for a fleet management company.
• 4–5+ years of experience in U.S. title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills, with the ability to build client relationships and collaborate effectively with sales team members.
• Ability to identify business needs and clearly communicate them to product development teams.
• Comfortable working without predefined responsibilities in a fast-paced, highly collaborative environment.
• Self-starter who can think creatively and develop solutions in evolving or undefined areas.
• Ability to advocate persuasively for solutions that serve both the customer and the business.
• Proficiency with Microsoft Office, particularly Microsoft Excel.

Even better, you may have...

• Familiarity with project management software.
• Familiarity with Salesforce and Microsoft Dynamics CRM.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day

This position is open to salary grades 7-8. Salary grade 7 ranges from $86,600-$144,900. Salary grade 8 ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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