Product Operations Intern

Bask Health; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Bask Health, a SaaS platform for direct-to-consumer telehealth, seeks a Product Operations Intern to help improve how product and engineering coordinate software improvements. You’ll support planning, track progress, organize feedback, and assist with release preparation, while documenting decisions and improving workflows.

The role focuses on operational sides of product development; no independent roadmap definition required.

Qualifications

• Strong interest in product management, product operations, and software development.
• Foundational understanding of how software products are developed, tested, and released.
• Experience organizing projects, tracking tasks, analyzing information, or improving workflows through coursework, personal projects, internships, or professional work.
• Strong organizational skills and ability to manage multiple responsibilities.
• Excellent attention to detail, particularly when maintaining documentation, trackers, and project information.
• Strong analytical thinking and problem-solving skills.
• Comfortable using spreadsheets, shared documents, and common collaboration tools.
• Ability to organize complex information and communicate clear updates, findings, and next steps.
• Strong written and verbal communication skills.
• Ability to work effectively with product managers, engineers, designers, and customer-facing teams.
• Ability to learn new software tools and technical concepts quickly.
• Proactive approach to identifying problems and following through on assigned tasks.
• Ability to work independently while keeping stakeholders informed of progress.
• Comfortable working in a fast-moving environment with changing priorities.

Responsibilities

• Support the day-to-day operations of Bask’s product management team.
• Help maintain product roadmaps, project trackers, development backlogs, and release schedules.
• Work with product managers and engineers to track feature progress, outstanding issues, and project dependencies.
• Organize customer feedback, feature requests, and bug reports from merchants, patients, and internal teams.
• Help categorize and summarize product feedback so teams can identify recurring problems and improvement opportunities.
• Assist with preparing product planning meetings, development reviews, and release discussions.
• Document meeting decisions, action items, project updates, and ownership of follow-up tasks.
• Support product launch preparation by coordinating documentation, testing status, and communication between teams.
• Help maintain release notes, product documentation, internal guides, and process checklists.
• Work with customer success and operations teams to communicate product changes and gather feedback after releases.
• Assist with monitoring product performance metrics, feature adoption, and operational reporting.
• Build and maintain spreadsheets, trackers, or basic dashboards to improve visibility into product work.
• Identify repetitive administrative tasks and opportunities to simplify or automate internal processes.
• Help improve how product requirements, technical issues, and development priorities are documented.
• Support quality assurance coordination by tracking test results, reported bugs, and unresolved issues.
• Research product operations tools, workflows, and best practices to identify useful improvements.
• Participate in cross-functional discussions to understand how product decisions move from planning through development and launch.
• Take ownership of smaller operational improvement projects, including documentation cleanup, reporting, and workflow organization.
• Help ensure important product information is accurate, accessible, and consistently maintained.
• Present operational findings and process improvement recommendations to the product team.

Skills

Organizational skills

Analytical thinking

Documentation

Problem solving

Communication skills

Tools

Spreadsheets

Collaboration tools

Job description

About Bask Health

Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.

We’re an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.

About the Role

We’re looking for a Product Operations Intern to help improve how Bask Health’s product and engineering teams organize, coordinate, and deliver software improvements.

You’ll work closely with product managers, engineers, designers, and customer-facing teams to support product planning, track development progress, organize feedback, and help prepare features for release.

This internship is focused on the operational side of product development. Rather than independently defining the product roadmap, you’ll help ensure that priorities, requirements, decisions, and outstanding issues are clearly documented and communicated.

You’ll also have opportunities to improve internal workflows, analyze product information, and identify ways to make our teams more efficient.

We’re looking for someone who is organized, analytical, comfortable with technology, and proactive about solving problems. You don’t need previous professional product management experience, but you should enjoy working with software, information, and people.

What You’ll Do

• Support the day-to-day operations of Bask’s product management team.
• Help maintain product roadmaps, project trackers, development backlogs, and release schedules.
• Work with product managers and engineers to track feature progress, outstanding issues, and project dependencies.
• Organize customer feedback, feature requests, and bug reports from merchants, patients, and internal teams.
• Help categorize and summarize product feedback so teams can identify recurring problems and improvement opportunities.
• Assist with preparing product planning meetings, development reviews, and release discussions.
• Document meeting decisions, action items, project updates, and ownership of follow-up tasks.
• Support product launch preparation by coordinating documentation, testing status, and communication between teams.
• Help maintain release notes, product documentation, internal guides, and process checklists.
• Work with customer success and operations teams to communicate product changes and gather feedback after releases.
• Assist with monitoring product performance metrics, feature adoption, and operational reporting.
• Build and maintain spreadsheets, trackers, or basic dashboards to improve visibility into product work.
• Identify repetitive administrative tasks and opportunities to simplify or automate internal processes.
• Help improve how product requirements, technical issues, and development priorities are documented.
• Support quality assurance coordination by tracking test results, reported bugs, and unresolved issues.
• Research product operations tools, workflows, and best practices to identify useful improvements.
• Participate in cross-functional discussions to understand how product decisions move from planning through development and launch.
• Take ownership of smaller operational improvement projects, including documentation cleanup, reporting, and workflow organization.
• Help ensure important product information is accurate, accessible, and consistently maintained.
• Present operational findings and process improvement recommendations to the product team.

Requirements

• Strong interest in product management, product operations, and software development.
• Foundational understanding of how software products are developed, tested, and released.
• Experience organizing projects, tracking tasks, analyzing information, or improving workflows through coursework, personal projects, internships, or professional work.
• Strong organizational skills and ability to manage multiple responsibilities.
• Excellent attention to detail, particularly when maintaining documentation, trackers, and project information.
• Strong analytical thinking and problem-solving skills.
• Comfortable using spreadsheets, shared documents, and common collaboration tools.
• Ability to organize complex information and communicate clear updates, findings, and next steps.
• Strong written and verbal communication skills.
• Ability to work effectively with product managers, engineers, designers, and customer-facing teams.
• Ability to learn new software tools and technical concepts quickly.
• Proactive approach to identifying problems and following through on assigned tasks.
• Ability to work independently while keeping stakeholders informed of progress.
• Comfortable working in a fast-moving environment with changing priorities.

Nice to Have

• Previous coursework, internship, or project experience in product management, project management, operations, software development, or business analytics.
• Experience using project management tools such as ClickUp, Jira, Linear, Trello, or Notion.
• Familiarity with Agile development processes, sprint planning, or software release cycles.
• Experience maintaining project trackers, documentation, dashboards, or reporting systems.
• Familiarity with Google Sheets, Excel, SQL, or basic data analysis.
• Experience organizing customer feedback, support tickets, bug reports, or feature requests.
• Familiarity with product roadmaps, user stories, acceptance criteria, or development backlogs.
• Experience documenting workflows, creating process guides, or improving operational procedures.
• Familiarity with JavaScript, TypeScript, Python, or another programming language.
• Experience using automation tools or AI-assisted workflows to improve productivity.
• Experience working with SaaS products, e-commerce platforms, or consumer-facing applications.
• Familiarity with product analytics, feature adoption metrics, or operational KPIs.
• Interest in telehealth, digital health, or healthcare technology.
• Examples of projects demonstrating organization, initiative, analytical thinking, or process improvement.