Product Operations Engineer, Government Applications Special Programs

Spacex; Palo Alto, Northern (CA, KY); Hybrid; USD 135,000 - 210,000; Full time

Job summary

SpaceX is seeking a Product Operations Engineer for Government Applications Special Programs in Palo Alto. The role focuses on operating and deploying AI capabilities for U.S.

federal agencies, ensuring reliability, performance, and ethical standards while collaborating with product, research, infrastructure, and legal teams. The engineer will own end-to-end service reliability, tackle critical outages, and participate in on-call rotations.

Qualifications

• Bachelor's degree in computer science, engineering or another STEM discipline; OR 2+ years of professional software development experience.
• Experience with cloud platforms, containers, and scalable services.

Responsibilities

• Own health, performance, and stability of integrations between frontier AI models and government systems, platforms, and data environments.
• Continuously invest in documentation, metrics, monitors, and other troubleshooting tools.
• Tackle critical issues for government customers: respond to alerts, investigate problems, and drive lasting fixes.
• Partner with agency stakeholders and adjacent product teams to understand operational needs and iterate based on feedback.
• Address technical debt and inform strategic investments in core products.
• Participate in on-call rotations during business hours and weekends.

Skills

Python

LLMs / Generative AI

APIs / AI services

Distributed systems

Education

Bachelor's degree in CS/Engineering or STEM

Tools

AWS

GCP

Azure

Docker

Kubernetes

API orchestration

Job description

Product Operations Engineer, Government Applications Special Programs

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

PRODUCT OPERATIONS ENGINEER, GOVERNMENT APPLICATIONS SPECIAL PROGRAMS

This team focuses on operating and deploying AI capabilities (models, APIs, tools, and integrations) for U.S. federal agencies. You'll work closely with product, research, infrastructure, and legal/governance teams to make AI and future models maximally useful for missions while upholding SpaceX's standards, transparency, and ethical standards.

Product Operations Engineers are responsible for the health, performance, and stability of the services that power these missions. You own the full end-to-end cycle of service reliability—from responding to outages to improving codebases and building lasting solutions.

You will tackle critical issues for key government customers, introduce observability into complex systems, address technical debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages.

During periodic on-call shifts, you will respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.

RESPONSIBILITIES:

• Own the health, performance, and stability of integrations between frontier AI models (e.g., Grok family) and government systems, platforms, and data environments
• Continuously invest in documentation, metrics, monitors, and other troubleshooting tools that keep these services observable and operable
• Tackle critical issues for key government customers: respond to automated alerts, investigate reported problems, and drive lasting fixes
• Partner with agency stakeholders and adjacent product teams to understand operational needs, share technical expertise, and iterate based on real-world feedback.
• Partner with agency stakeholders to understand requirements, prototype solutions, and iterate rapidly based on real-world feedback
• Address technical debt in essential codebases and inform strategic investments in core products
• Participate in on-call rotations during business hours and occasional weekends, maintaining resilient, high-uptime production systems

BASIC QUALIFICATIONS:

• Bachelor's degree in computer science, engineering or another STEM discipline; OR 2+ years of professional experience in software development in lieu of a degree

PREFERRED SKILLS AND EXPERIENCE:

• 1+ years of hands-on software engineering experience building scalable systems, APIs, or AI/ML applications (strong Python proficiency, other languages a plus)
• Experience working with large language models, generative AI, or agentic systems—either in research, production, or applied engineering
• 1+ years of experience working on enterprise applications that serve >10,000 users distributed across geograp hies and time zones
• Familiarity with government or public sector technology environments (federal civilian agencies, state/local gov, or regulated industries like healthcare, finance, or infrastructure)
• Strong product sensibility: ability to translate ambiguous stakeholder needs into concrete technical solutions
• Demonstrated ability to write clean, maintainable, high-performance code under tight timelines
• Exceptional problem-solving skills and intellectual curiosity—you thrive on hard, ambiguous challenges.
• Excellent communication skills; you can explain complex technical concepts to non-technical partners clearly and concisely.
• Experience with cloud platforms (AWS, GCP, Azure), containerization (Docker/Kubernetes), API orchestration.

ADDITIONAL REQUIREMENTS:

• Must be willing to work extended hours and weekends as needed
• 20% travel may be required to government sites
• This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment. While the clearance may not be immediately necessary upon hire, we encourage you to initiate the application process promptly upon accepting this offer. Your ability to secure the necessary clearance is essential for fulfilling key responsibilities of the role. Should you be unable to obtain it, SpaceX reserves the right to modify or terminate your employment to align with operational needs

PRODUCT OPERATIONS ENGINEER, GOVERNMENT APPLICATIONS SPECIAL PROGRAMS

This team focuses on operating and deploying AI capabilities (models, APIs, tools, and integrations) for U.S. federal agencies. You'll work closely with product, research, infrastructure, and legal/governance teams to make AI and future models maximally useful for missions while upholding SpaceX's standards, transparency, and ethical standards.

Product Operations Engineers are responsible for the health, performance, and stability of the services that power these missions. You own the full end-to-end cycle of service reliability—from responding to outages to improving codebases and building lasting solutions.

You will tackle critical issues for key government customers, introduce observability into complex systems, address technical debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages.

During periodic on-call shifts, you will respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.

RESPONSIBILITIES:

• Own the health, performance, and stability of integrations between frontier AI models (e.g., Grok family) and government systems, platforms, and data environments
• Continuously invest in documentation, metrics, monitors, and other troubleshooting tools that keep these services observable and operable
• Tackle critical issues for key government customers: respond to automated alerts, investigate reported problems, and drive lasting fixes
• Partner with agency stakeholders and adjacent product teams to understand operational needs, share technical expertise, and iterate based on real-world feedback.
• Partner with agency stakeholders to understand requirements, prototype solutions, and iterate rapidly based on real-world feedback
• Address technical debt in essential codebases and inform strategic investments in core products
• Participate in on-call rotations during business hours and occasional weekends, maintaining resilient, high-uptime production systems

BASIC QUALIFICATIONS:

• Bachelor's degree in computer science, engineering or another STEM discipline; OR 2+ years of professional experience in software development in lieu of a degree

PREFERRED SKILLS AND EXPERIENCE:

• 1+ years of hands-on software engineering experience building scalable systems, APIs, or AI/ML applications (strong Python proficiency, other languages a plus)
• Experience working with large language models, generative AI, or agentic systems—either in research, production, or applied engineering
• 1+ years of experience working on enterprise applications that serve >10,000 users distributed across geograp hies and time zones
• Familiarity with government or public sector technology environments (federal civilian agencies, state/local gov, or regulated industries like healthcare, finance, or infrastructure)
• Strong product sensibility: ability to translate ambiguous stakeholder needs into concrete technical solutions
• Demonstrated ability to write clean, maintainable, high-performance code under tight timelines
• Exceptional problem-solving skills and intellectual curiosity—you thrive on hard, ambiguous challenges.
• Excellent communication skills; you can explain complex technical concepts to non-technical partners clearly and concisely.
• Experience with cloud platforms (AWS, GCP, Azure), containerization (Docker/Kubernetes), API orchestration.

ADDITIONAL REQUIREMENTS:

• Must be willing to work extended hours and weekends as needed
• 20% travel may be required to government sites
• This position requires successfully obtaining and maintaining a Top Secret Security Clearance as a condition of employment. While the clearance may not be immediately necessary upon hire, we encourage you to initiate the application process promptly upon accepting this offer. Your ability to secure the necessary clearance is essential for fulfilling key responsibilities of the role. Should you be unable to obtain it, SpaceX reserves the right to modify or terminate your employment to align with operational needs

COMPENSATION AND BENEFITS: Pay Range: Level 1: $135,000.00 - $175,000.00 Level 2: $155,000.00 - $210,000.00

Your actual level and base salary will be determined on a case‑basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Aff… plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SpaceX’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.