Product Operations Analyst

HAVI; Chicago (IL); Hybrid; USD 85,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model with flexibility

Tuition reimbursement

Student loan repayment assistance

401(k) with company match

Paid time off and holidays

Job summary

HAVI in Chicago, IL is seeking a Product Operations Analyst to support the execution and continuous improvement of the product issue operating model. You will manage intake, triage, tracking, analysis, and cross-functional coordination of post-launch product issues, ensuring data accuracy and visibility into product performance.

This role collaborates with Product Management and Development teams on process optimization, automation, and new product initiatives.

Qualifications

• 3–6 years of experience in product operations, business analysis, or related environments.
• Strong analytical, organizational, and problem-solving skills.
• Experience with operational data, dashboards, and analytics tools (Excel, SQL, BI tools).
• Ability to manage multiple priorities in cross-functional environments.
• Exposure to product development processes or workflow automation is a plus.

Responsibilities

• Execute Issue Intake & Operational Coordination within established processes.
• Independently manage intake, tracking, and documentation of product issues.
• Ensure issues are categorized, prioritized, and routed appropriately.
• Support documentation of severity, ownership, and resolution status.
• Monitor workflows to ensure consistency and responsiveness.
• Maintain dashboards, tracking tools, and reporting for visibility into issue status.

Skills

Analytical skills

Organizational skills

Problem-solving

Cross-functional collaboration

Tools

Excel

SQL

BI tools

Job description

HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. For more information, please visit HAVI.com.

The Product Operations Analyst supports the execution and continuous improvement of the product issue operating model by managing intake, triage processes, tracking, analysis, and operational coordination of post-launch product issues. This role helps ensure operational discipline, data accuracy, visibility into product performance, and effective cross-functional collaboration. In addition to operational support responsibilities, the Analyst partners closely with Product Management and Product Development teams to support product enhancement initiatives, operational innovation, and new product development activities. This may include supporting product processes, workflow optimization, automation initiatives, analytical research, and emerging technology enablement opportunities. This role is intended for a highly capable analyst who can operate independently within defined processes while contributing insights, problem-solving capabilities, and operational improvements across the product organization.

This is a hybrid role based at 345 N Morgan St, Chicago, IL 60607. Candidates must reside in the Chicago metropolitan area. Relocation assistance is not offered at this time.

Responsibilities

• Operates independently within defined processes and frameworks
• Proactively identifies issues, risks, and improvement opportunities
• Manages priorities across multiple workflows and stakeholders
• Contributes to process improvements and operational innovation
• Take ownership of assigned operational areas, ensuring accountability for issue tracking, reporting, and follow-through.

What You’ll Do

• Execute Issue Intake & Operational Coordination
• Independently manage intake, tracking, and documentation of product issues within established operating processes
• Ensure issues are categorized, prioritized, and routed appropriately across teams
• Support timely documentation of severity, ownership, customer impact, and resolution status
• Monitor operational workflows to ensure process consistency and responsiveness
• Maintain Visibility, Reporting & Operational Insights
• Maintain dashboards, tracking tools, and reporting mechanisms to provide visibility into issue status and product health
• Monitor SLAs, identify operational risks, and elevate ownership or timeline concerns as needed
• Prepare recurring and ad hoc reporting related to issue trends, incident volumes, operational performance, and product quality metrics
• Proactively identify recurring patterns, systemic gaps, and opportunities for operational improvement
• Support Incident Coordination & Continuous Improvement
• Assist in coordinating cross-functional activities during product incidents and escalations
• Track dependencies, action items, communications, and follow-through across stakeholders
• Support post-incident reviews by preparing documentation, capturing root causes, and tracking improvement actions
• Contribute ideas and recommendations that improve operational effectiveness, product quality, and team efficiency
• Support Product Management & Innovation Initiatives
• Partner with Product Management and Product Development teams to support product enhancement and new product initiatives
• Assist with operational analysis, process documentation, workflow design, and solution validation activities
• Support evaluation and implementation of process optimization, automation, and emerging technology initiatives where appropriate
• Conduct research, gather insights, and help translate business needs into operational or product improvement opportunities
• Contribute to cross-functional initiatives supporting scalability, efficiency, and product innovation

Requirenments

• 3–6 years of experience in product operations, business analysis, product support, supply chain operations, or related environments
• Strong analytical, organizational, and problem-solving skills
• Experience working with operational data, dashboards, reporting tools, and analytical platforms (Excel, SQL, BI tools, etc.)
• Ability to independently manage multiple priorities and operate effectively in cross-functional environments
• Strong communication, coordination, and stakeholder management capabilities
• Demonstrated ability to identify process improvement opportunities and contribute operational recommendations
• Exposure to product development processes, workflow automation, or technology enablement initiatives is a plus
• Curiosity and interest in emerging technologies, process optimization, and operational innovation preferred
• Starting Salary is $85,000-$98,000 with a 5% targeted bonus

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

Benefits

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers - and our company’s - success

There's more ...

• Inclusive employee resource groups
• Generous Medical, Dental, Vision And Other Great Benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model with flexibility
• Tuition reimbursement and student loan repayment assistance

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

HAVI does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the HAVI Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, HAVI employees, or any other company location. HAVI is not responsible for any fees related to unsolicited resumes.

Are you a good match for this Job?