Product Operations

Glean; Mountain View (CA); Hybrid; USD 198,000 - 235,000; Full time

Benefits offered by this job

Home office stipend

Annual education stipend

Wellness stipend

Daily lunches

Job summary

Glean in Mountain View/San Francisco is seeking a seasoned Product Operations professional to shape and scale the operational backbone of its SaaS product organization.

You will design rhythms, drive cross-functional alignment, and turn customer signals into actionable product insights, with a strong emphasis on AI-first thinking and data analytics.

This hybrid role blends strategic thinking with hands-on execution, offering a competitive base salary and generous benefits.

Qualifications

• 5-8+ years in Product Ops, TPM, or PM with discovery/analytics in B2B environment.
• Bachelor's or Master’s Degree in Business, Engineering, Computer Science, or related fields.
• Systems thinking and influence without authority.

Responsibilities

• Design the operating rhythm: roadmap cadence, reviews, feedback loops.
• Drive cross-functional alignment across R&D, GTM, and PMM.
• Run programs to completion and manage cross-functional work.
• Close the voice-of-customer loop using support, sales, and usage signals.
• Own documentation and narrative around how the product org works.

Skills

Product Ops

Analytics

Jira

SQL

PMO

Stakeholder mgmt

Education

Bachelor's or Master's in Business, Engineering, CS

Tools

Jira

SQL

Job description

About Glean

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry's most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry's broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World's Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we're helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you're excited to shape how the world works, you'll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About The Role

As a member of the Product Operations team, you'll play a pivotal role in shaping and scaling the operational backbone of Glean's product development while helping foster a thriving, connected Product team community. Reporting to the Head of Product Ops, you will be a force multiplier for our high-growth SaaS product organization, blending strategic thinking with hands-on execution and relentless curiosity. You thrive in navigating ambiguity, building scalable processes, and championing data-driven decisions that deliver value for our customers and teams - and you think AI first!

You Will

• Design the operating rhythm. Build the roadmap cadence, launch reviews, and feedback loops that keep product teams aligned. Ensuring they are lightweight enough that they don't tax the rest of the org.
• Drive cross-functional alignment. Operates at the intersection of R&D, GTM, and PMM. Unblock decisions and get teams moving without owning them.
• Run programs to completion. Take messy, cross-functional work and push it across the line. Adapt fast when priorities shift.
• Close the voice-of-customer loop. Turn support tickets, sales calls, and usage signals into prioritized, actionable product insight.
• Own the written record. Document decisions clearly, communicate at the right altitude for the audience, and own the narrative around how the product org works.

About You

• 5-8+ years in Product Ops, TPM, or PM with strong discovery and analytics skills in a B2B or B2B2C environment, working with enterprise customers.
• Bachelor's or Master’s Degree in Business, Engineering, Computer Science, or related fields
• Systems thinking. You see the whole workflow and design processes that scale without bureaucracy.
• Influence without authority. You align people by being useful and credible, not by holding a title over them.
• Program management rigor. You keep many threads moving and know what "done" looks like.
• Comfort with ambiguity and speed. You tolerate incomplete information and have the judgment to make reversible decisions quickly rather than wait for certainty.
• Sharp writing. You can compress a complex decision into a clear doc that people actually read.
• Hands on experience with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
• Fluency with product analytics (e.g., funnels, retention, segmentation) and qualitative research methods.
• Hands-on experience and technical aptitude to use and consult on Jira usage for teams and portfolio.
• Experience with SQL or similar data tools for self-serve analytics strongly preferred.

Location

This role is hybrid (4 days a week in our Mountain View or San Francisco offices)

Compensation & Benefits

The standard base salary range for this position is $198,000 - $235,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset At Glean

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.