Product Marketing Launch Manager

Triwill Group; Atlanta (GA); On-site; USD 131,000 - 198,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Equity program

Paid vacation and holidays

Job summary

PagerDuty is seeking a PMM, Launch Manager to organize and drive monthly product drops and twice-yearly launches that bring PagerDuty’s software solutions to market. You will coordinate with PMMs, enablement, product marketing, campaigns, and engineering to ensure timely, high-impact launches.

The role requires 5+ years in product marketing/launch, a bachelor's in marketing/business/IT, and strong program management and communication skills.

Qualifications

• 5+ years of product marketing and product launch experience with software or technology products.
• Bachelors degree in marketing, business, or IT.
• Proven background in project/program management and software launch/release management.
• Experience coordinating with Product Marketing, Sales, Pre-Sales, and Engineering.
• Strong written communication and stakeholder-management skills.
• Adaptability, collaboration and a driver mindset.

Responsibilities

• Coordinate and drive launch activities with PMMs and enablement.
• Plan monthly product launches and larger market introductions with cross-functional teams.
• Meet deadlines through proactive follow-up and strong program management.
• Maintain comprehensive launch plans and status communications.
• Facilitate launch planning, retrospectives, and status meetings.
• Collaborate with product marketing and product management across product lines.
• Identify process improvements to streamline and scale day-to-day operations.

Skills

Product marketing

Launch management

Project management

Cross-functional collaboration

Written communication

Education

Bachelor's degree in marketing, business, or IT

Job description

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

As PMM, Launch Manager , you will be responsible for successfully organizing and driving monthly product drops and twice-yearly launches that bring PagerDuty’s products and solutions to market. Areas of critical importance are: organization and planning, interpersonal and collaboration skills, attention to detail, critical thinking/problem solving, and project management skills.

Key Responsibilities

• Work with PMMs and enablement to coordinate and drive launch activities, reach joint decisions and drive continuous process improvement.
• Engage across functions including product marketing, campaigns, communications, social, web and field enablement to plan and organize monthly product products and larger launch activities.
• Meet deadlines through problem solving, clear goal setting, proactive follow-up, and effective program management.
• Create, build and maintain accurate launch plans to enable communication with task owners and stakeholders.
• Run effective launch planning, retrospective and status meetings.
• Partner with product marketing and product management across multiple product lines.
• Innovate by identifying processes that work well, those that may be duplicative, and those that are not serving us to streamline, scale and continually evolve day to day business.
• Communicate clearly verbally and in writing to stakeholders and launch a team on plans, goals and status.

Required Skills & Experience

• 5+ years of product marketing and product launch experience with software or technology products
• Bachelors degree in marketing, business, or IT
• Ideal candidate will have a proven background in project/program management, and ideally software marketing launch/release management experience.
• Experience working with leading project teams and working with Product Marketing, Sales, Pre-Sales, Global Communications, Product Management and Engineering
• Very strong written communication skills
• Excellent people and project management skills
• Strong problem solving and critical thinking skills
• Adaptability, collaboration and driver-mindset

Preferred Qualifications

• Domain expertise in the following a plus: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS)

The base salary range for this position is $131,000.00 - $198,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Atlanta office two times per week , so you can thrive in your new role and fully embrace being a Dutonian!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity* ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• *Eligibility may vary by role, region, and tenure

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.