Product Manager - Transformation and Strategy

John Hancock; Boston (MA); Hybrid; USD 92,000 - 160,000; Full time

Benefits offered by this job

Incentive programs

Job summary

Manulife John Hancock Retirement seeks a Product Transformation and Strategy professional to support development and continuous improvement of services and features. Focus areas include research, ideation, communication and launches, while partnering on business cases, portfolio roadmap and stakeholder engagement.

The role emphasizes collaboration with the Product Analysis team and SMEs to understand system impacts, requirements and costs, and to align product catalogs with deployments across

Qualifications

• Bachelor’s degree required; 5+ years in retirement industry.
• Creative and innovative thinker with a results-oriented approach.
• Knowledge of the retirement industry, competitive dynamics and trends.
• Knowledge of channel-specific dynamics (broker/dealer, TPA, plan sponsor, participant).
• Knowledge of the ERISA and FINRA regulatory environment and DOL guidelines.
• Excellent communication and organizational skills.

Responsibilities

• Strategy, ideation and research to support project portfolio.
• Understand and support the vision for the project portfolio across all client segments.
• Act as thought leader to stay ahead of trends, regulatory guidelines and forces shaping the industry, and corresponding technology.
• Manage the new idea intake process for internal stakeholders, acting as one of the primary points of contact.
• Support the exploration of ideas by applying relevant market research and customer feedback.
• Contribute to the creation of north star experiences and identification of key differentiators that align with product strategy.
• Support the development of business cases and other product artifacts for approval, including drafting of epic hypothesis statements.
• Work closely with the Product Analysis team and SMEs to understand impacts to systems, high-level requirements and development costs.
• Support ongoing management of the portfolio roadmap and annual planning activities.
• Prepare reporting and regular updates for leadership.
• Support internal and external rollout of features and messaging that aligns with market messaging and product strategy.
• Create / maintain Product definition documents and ensure updates are aligned with product deployments.

Skills

Retirement industry knowledge

Creative thinking

Regulatory knowledge (ERISA/FINRA/DOL)

Communication skills

Organizational skills

Broker/dealer/TPA knowledge

Education

Bachelor’s degree

Job description

As a member of the Product Transformation and Strategy team, this role is responsible for supporting the development and continuous improvement of the services and features offered by Manulife John Hancock Retirement, with a particular focus on research, ideation, communication and launches.

Position Responsibilities:

• Strategy, ideation and research
• Understand and support the vision for the project portfolio across all client segments
• Act in a thought leadership capacity to stay ahead of trends, regulatory guidelines and forces shaping the industry, and corresponding technology
• Manage the new idea intake process for internal stakeholders, acting as one of the primary points of contact
• Support the exploration of ideas by applying relevant market research and customer feedback
• Contribute to the creation of north star experiences and identification of key differentiators that align with product strategy

Business case creation, commercials and other artifacts

• Support the development of business cases and other product artifacts for approval, including the drafting of epic hypothesis statements to support analysis and exploration
• Work closely with the Product Analysis team and SMEs, as needed, to understand impacts to systems, high-level requirements and development costs

Portfolio roadmap management

• Support the ongoing management of the portfolio roadmap and annual planning activities
• Prepare reporting and regular updates for leadership

Product Communications and activation

• Support, as needed, the internal and external rollout of features/capabilities and execution of communication strategy and messaging that aligns with market messaging, product strategy, and differentiation
• Support, as needed, the creation / ongoing maintenance of Product definition documents (including new and existing product catalog, definition documents, etc.), ensuring updates are made in alignment with product deployments

Required Qualifications:

• Bachelor’s degree; 5+ years of experience in the retirement industry
• Creative and innovative thinker with a results-oriented approach
• Knowledge of the retirement industry, competitive dynamics and trends
• Knowledge of channel-specific dynamics (broker/dealer, TPA, plan sponsor, participant)
• Knowledge of the ERISA and FINRA regulatory environment and DOL guidelines
• Excellent communication, organizational

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Company: John Hancock Life Insurance Company (U.S.A.)