Product Manager – Service Contracts

International; Lisle (IL); On-site; USD 122,000 - 184,000; Full time

Job summary

International seeks a Product Manager – Service Contracts to join our Service Contracts and Connectivity Group in Lisle, IL. You will enhance our product portfolio including Extended Service Contracts, Maintenance Telematics, and predictive offerings to improve total cost of ownership and uptime.

You will lead market research, pricing strategies, VOC/VOD inputs, and cross-functional collaboration to develop new contracted solutions and ensure alignment with business plans. Travel may be required.

Qualifications

• Bachelor's degree with 5+ years of marketing, sales or product-related experience.
• At least 1 year of lead experience.
• Master's degree with 3+ years of experience or 8+ years of experience with lead experience.

Responsibilities

• Manages product lines to enhance or distinguish product placement.
• Owns market research and monitors competitive activity to identify business opportunities and address customer needs.
• Works collaboratively to establish pricing strategies.
• Communicate VOC and VOD for product improvements and competitive positioning.
• Leverage feedback from customers to develop contracted solutions to optimize total cost of ownership.
• Work cross functionally to ensure alignment with business plans to develop new products or enhance existing lines.
• May be assigned to strategic initiatives to transform the customer experience.

Skills

Product management

Market research

Pricing strategies

VOC/VOD communication

Analytical skills

MS Excel

PowerPoint presentations

Travel to customers

Cross-functional collaboration

Customer loyalty focus

Education

Bachelor's degree + 5+ years exp

Master's degree + 3+ years exp

8+ years marketing/sales/product exp

Tools

PowerPoint

MS Excel

Job description

Position Overview

International’s Service Contracts and Connectivity Group has a great opportunity for a Product Manager – Service Contracts to join our team!Our future value proposition goes far beyond the product as we are making a shift from offering products to providing comprehensive solutions.

The Product Manager – Service Contracts will be responsible for enhancing our product portfolio to better serve the owners and operators of our vehicles. The portfolio includes Extended Service Contracts, Maintenance Telematic products and other predictive offerings that help increase customer efficiency, improve confidence in Total Cost of Ownership, improve uptime, and drive customer brand loyalty.

Responsibilities

• Manages product lines to enhance or distinguish product placement

• Owns market research and monitors competitive activity to identify business opportunities and address customer needs

• Works collaboratively to establish pricing strategies

• Communicate VOC (voice of the customer) and VOD (voice of dealer) for product improvements and competitive positioning

• Leverage feedback from customers to develop contracted solutions that will help optimize their total cost of ownership

• Work cross functionally to ensure organizational alignment with all business plans to develop new products or enhance existing product lines

• May be assigned to work on one or many strategic initiatives to positively transform the customer experience

Minimum Requirements

• Bachelor's degree and at least 5 years of marketing, sales or product-related experience

• At least 1 years of lead experience

OR

• Master's degree and at least 3 years of marketing, sales or product-related experience

• At least 1 years of lead experience

OR

• At least 8 years of marketing, sales or product-related experience

• At least 1 years of lead experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Successful product management & demonstrated success with conquest or pilot customers

• Capability to create professional PowerPoint presentations for large dealer or executive meetings

• Demonstrated strong analytical skills and proficiency in MS Excel

• Ability to travel to dealer and customer locations in person

• Comfortable with new technology (software & hardware)

• Comfortable presenting to large groups, in person or remote

• Superior organizational and follow-up skills

• Insurance, telematic, predictive AI, data driven maintenance, or warranty experience a plus

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Salary Minimum: USD $122,400.00/Yr.

Salary Maximum: USD $183,600.00/Yr.

Company Overview

About TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP (https://traton.com/) and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please [e-mail] request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.