Product Manager - Senior Associate

J.P. Morgan; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase & Co. in New York, NY is seeking a Senior Product Associate for Global Banking and Payments front office to drive discovery, design, and delivery of CRM capabilities.

You will collaborate with Product, Engineering, Design, Data, and Business teams to ensure timely development and set the strategic roadmap for the broader experience program. The role emphasizes cross-functional leadership, data-informed decision making, and go-to-market planning, with a focus on improving

Qualifications

• Minimum 3 years of experience at a financial services firm, tech firm, or startup in product management or business analysis for a software product
• Experience with user centric design, software development lifecycle, business process analysis, and software testing
• Strong problem solving with quantitative and qualitative analyses and actionable recommendations

Responsibilities

• Define product vision and OKRs aligned with priorities and drive accountability
• Conduct product discovery translating user needs into clear requirements and user stories
• Shape and prioritize the product roadmap with stakeholders across the business and technology teams
• Co-create the target-front-office experience with Design, Engineering and Business partners
• Drive data-informed decisions using qualitative and quantitative analyses across large data sets
• Own release readiness and end-to-end testing with engineers and Scrum Masters
• Lead go-to-market, rollout, and change-management planning for new capabilities

Skills

User-centric design

SDLC knowledge

Quantitative analysis

APIs & data concepts

Strong communication

Tools

CRM software

AI prototyping tools

Job description

Are you someone who drives the discovery, design, and delivery of customer relationship management capabilities that improve the efficiency and effectiveness of Global Banking and Payments front-office teams? If so, you’ve found the right team.

As a Senior Product Associate in Global Banking and Payments front office, you will have the opportunity to promote the discovery, design, and delivery of innovative solutions that improve the efficiency and effectiveness of Global Banking and Payments front office teams. You will work closely with key partners across the Product, Engineering, Design, Data, and Business teams to ensure the on‑time development of value‑add Customer Relationship Management capabilities, while helping to set the strategic roadmap for the broader Global Banking Experience & Intelligence program.

Job responsibilities

• Define product vision and strategy, establishing measurable objectives and key results (OKRs) that align priorities, track impact, and drive accountability.
• Conduct product discovery, synthesizing user needs, business requirements, technical constraints, and regulatory considerations into clear product requirements/specs, user stories, and acceptance criteria.
• Shape and prioritize the product roadmap in partnership with stakeholders across the Commercial & Investment Bank, balancing client and business value, feasibility, risk, and strategic objectives.
• Co‑create the target‑state front‑office experience with Design, Engineering, and Business partners using design‑thinking methods and rapid prototyping tools, translating validated concepts into actionable, well‑scoped requirements.
• Drive data‑informed product decisions through qualitative research and quantitative analysis of multiple sources, including large data sets, to guide feature design, measure adoption, and evaluate program outcomes.
• Own release readiness and execution with Engineers, Architects, and Scrum Masters, coordinating dependencies and defining and conducting end‑to‑end testing to deliver high‑quality capabilities.
• Guide go‑to‑market, rollout, and change‑management planning for new capabilities, partnering with Customer Success, support, and training teams to accelerate adoption and sustain user value.

Required qualifications, capabilities, and skills

• Minimum 3 years of experience at a financial services firm, tech firm, or startup in product management or business analysis for a software product
• Experience with user centric design, software development lifecycle, business process analysis, and software testing
• Strong quantitative and qualitative problem solving, including ability to turn quantitative analyses into actionable recommendations
• Familiarity with software development and data concepts (e.g., APIs; web application architecture; structured vs. unstructured data; etc.)
• Strong verbal and written communication skills, with comfort tailoring the message based on the audience

Preferred qualifications, capabilities, and skills

• Experience working with Customer Relationship Management software
• Experience building product prototypes using AI tools
• Previous experience and proven success with digital transformation implementations (journey design, prototyping to scale), and tech innovation initiatives with a strong interest in operating model design and / or business strategy

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Drive innovation for front office teams by delivering cutting edge CRM capabilities.