Product Manager: Scalable DC Facility Services

HCL Technologies Limited; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 days of paid time off

10 paid holidays per year

Job summary

A leading technology organization in the United States is seeking a Product Manager to oversee the full lifecycle of facility management services for data centers. The ideal candidate should have 10–12 years of experience in Data Center Operations, strong expertise in service/product portfolio ownership, and a degree in Engineering. This role focuses on building scalable offerings and integrating sustainable practices within global operations. Expect a dynamic environment that promotes continuous learning and growth.

Qualifications

• 10–12 years in Data Center Operations or Facility Management.
• Proven experience in service/product portfolio ownership for critical environments.
• Strong understanding of power, cooling, compliance, and maintenance processes.
• Experience with service design, SLA/KPI frameworks, and cost modelling.
• Ability to operate across strategy, GTM, and executive discussions.

Responsibilities

• Lead the end-to-end product lifecycle for DC Facility Management offerings.
• Define global service catalogues for operations, maintenance, monitoring, compliance, and energy management.
• Standardize SLAs, KPIs, governance, and reporting models for consistent global delivery.
• Build pricing, costing, and packaging frameworks aligned to scalable service models.
• Integrate sustainability & energy optimization practices.
• Enable automation-driven operations through DCIM/BMS, analytics, and command-center capabilities.
• Develop SOP libraries, delivery playbooks, and transition methodologies.
• Drive continuous improvement based on performance trends and customer insights.
• Support presales & GTM with standardized artefacts and value propositions.

Skills

Electrical/Mechanical Engineering

Data Center Operations

Service/Product Portfolio Ownership

Power, Cooling, Compliance, Maintenance Processes

Service Design

SLA/KPI Frameworks

Cost Modelling

DCIM/BMS

Energy Management

Strategic Operations

Education

Bachelor's degree in Electrical/Mechanical Engineering or related field

Job description

A leading technology organization in the United States is seeking a Product Manager to oversee the full lifecycle of facility management services for data centers. The ideal candidate should have 10–12 years of experience in Data Center Operations, strong expertise in service/product portfolio ownership, and a degree in Engineering. This role focuses on building scalable offerings and integrating sustainable practices within global operations. Expect a dynamic environment that promotes continuous learning and growth.