Product Manager - Remote

ADEX Corporation; San Antonio (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative firm is seeking a talented analytics expert to enhance customer retention and optimize business performance. This role involves analyzing customer data, identifying trends, and translating insights into actionable strategies. You will play a crucial part in driving improvements in customer experience and business outcomes. Collaborating with key stakeholders, you will manage financial forecasts and support strategic planning initiatives. If you are detail-oriented, proactive, and passionate about delivering exceptional customer experiences, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience in business or marketing analytics required.
• Experience in the subscription industry, preferably Telecommunications.

Responsibilities

• Pinpoint trends and anomalies to support customer retention.
• Build business impact analyses and forecasts for promotions.

Skills

Data Analysis

Customer Retention Strategies

Churn Management

Business Impact Analysis

Forecasting

Communication Skills

Education

Bachelor's Degree in Business or Marketing Analytics

Tools

SQL

Alteryx

Tableau

Microsoft Excel

Job description

The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance and product simplification. This team member is a critical part of the team driving improved customer experiences and business performance.

Responsibilities :

• Accurately & quickly pinpoint trends, anomalies and opportunities
• Succinctly summarize results
• Translate insights into actionable plans
• Build simple & complex business impact analyses and forecasts
• Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
• Integrate and matrix results across related activity ( call volumes, offer utilization rates)
• Support strategic planning & customer experience improvements through targeted analyses
• Manage expiring discount financial forecast, model enhancements and data assumptions
• Support base management scrum team, retention plans and service simplification through ad hoc analyses
• Maintain data integrity through core team and cross functional validation
• Analyze customer profile data, billing, CLV, propensity etc.
• Meet with key stakeholders to audit, validate and assess customer trends
• Prepare forecasts
• Attend planning and scrum team meetings
• Work with department Director daily

Required Qualifications :

• Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
• years' experience in subscription industry, preferably Telecommunications
• Prefer strong understanding of services billing, pre-billing, service & equipment codes
• Intimate knowledge of key analytics tools & processes
• Prefer experience with Data query, manipulation and / or visualization tools ( Sql, Alteryx, Tableau)
• Advanced experience with Microsoft Excel
• Familiarity with retention business performance drivers, churn, recurring revenue / wallet share, upsell, operating expense
• Strong communication skills with the ability to connect quickly and credibly in a virtual environment
• Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience

Degree Requirements- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.

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