Product Manager, Payments & Loyalty Platform

Multicoin; New York (NY); On-site; USD 170,000 - 200,000; Full time

Job summary

Blackbird Labs is looking for a Product Manager to help lead our payments and loyalty platform to its next chapter. You'll influence the product experience across both sides of our marketplace: the restaurants who utilize Blackbird in their daily operations and the diners who deserve to feel like a VIP every time they walk through the door.

This is a high-ownership role on a small, fast-moving team where your decisions will directly shape what we build, how fast we ship, and how interactions

Qualifications

• 4+ years of product management experience, ideally with a track record in consumer experiences, payments, fintech, or marketplace platforms.
• Demonstrated ability to ship impactful product in a fast-moving environment without sacrificing quality or long-term scalability.
• High ownership mentality with grit to push through hard problems and the judgment to know when to cut scope and when to hold the line.
• Strong user empathy - you talk to customers regularly and let real insight drive your decisions.
• Exceptional cross-functional collaborator who can align engineering, design, marketing, and business stakeholders around a shared vision.
• Analytical and structured thinker who is equally comfortable writing a PRD, digging into a funnel, or whiteboarding a system design.
• Clear, compelling communicator who can influence without authority and bring people along

Responsibilities

• Own the roadmap for critical portions of the Blackbird platform and product experience end-to-end, from strategy and prioritization through execution and launch.
• Define and drive the product vision for features that balance speed, quality, and scale across both our restaurant-facing and consumer-facing experiences.
• Partner closely with engineering, design, marketing, sales, and operations to ship high-quality product at a pace that keeps us ahead of the market.
• Deeply understand our users, including restaurant operators, servers, and diners, through research, data analysis, and time spent in the field.
• Translate complex operational and technical constraints into elegant, user-centered product solutions.
• Develop strategies to create product leverage through AI tools.
• Set clear goals and metrics for your product areas, track progress rigorously, and use data to inform iteration.
• Identify and untangle systemic problems across payments flows, loyalty mechanics, and restaurant integrations - then build and launch the solutions.
• Represent the voice of the customer in every cross-functional conversation and continuously elevate the bar for user experience

Skills

Product management

Cross-functional collaboration

User empathy

Data analysis

Communication

Job description

Blackbird Labs is looking for a Product Manager to help lead our payments and loyalty platform to its next chapter. You'll influence the product experience across both sides of our marketplace: the restaurants who utilize Blackbird in their daily operations and the diners who deserve to feel like a VIP every time they walk through the door.

This is a high-ownership role on a small, fast-moving team where your decisions will directly shape what we build, how fast we ship, and how interactions