Product Manager II

Expedia; Seattle (WA); Sur place; USD 112 000 - 157 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Résumé du poste

Expedia Group in Seattle is seeking a Product Manager II to own an order management/reservations product area, guiding strategy and delivery across engineering, analytics, and operations. You will shape roadmaps, define success metrics, and drive initiatives that enhance booking, payments, and servicing throughout the traveler journey.

The role emphasizes collaboration, data-driven decision making, and the use of APIs/integrations to scale distributed systems.

Qualifications

• 2+ years in product management, with ownership of transaction-oriented products.
• Knowledge of commerce/booking journeys, payments, refunds, and post-booking servicing.
• Experience shaping product vision, strategy, and roadmaps with measurable outcomes.
• Technical fluency with APIs, integrations, data, distributed systems, or cloud tech.
• Proven ability to lead cross-functional initiatives and influence without authority.
• Strong analytical and problem-solving skills using data and experiments.
• Experience defining requirements and delivering across multiple teams.
• MBA or equivalent business education.

Responsabilités

• Own and advance a defined product area within order management and reservations.
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability.
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems.
• Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements.
• Lead cross-functional initiatives from discovery through delivery, including writing PRDs and defining success metrics.
• Collaborate with operations to reduce failed interactions through defect reduction, monitoring, and process improvements.
• Support experimentation and measurement of purchase, booking, payment, and servicing outcomes.
• Explore AI/ML opportunities to improve reliability and operational effectiveness.

Connaissances

Product management

APIs & integrations

Data-driven decisions

Cross-functional leadership

Analytical problem solving

Roadmap planning

Stakeholder communication

Formation

MBA or equivalent

Bachelor’s degree or equivalent

Outils

APIs

Cloud technologies

Distributed systems

Data analysis tools

Description du poste

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Product Manager II

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company. Orders & Reservations sits at the center of Expedia Group's commerce platform — the system of record for every booking and the servicing backbone from purchase through cancellation, change, or refund. The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand. As a Product Manager II, you will help improve the Book-to-Serve journey by supporting products and initiatives that increase purchase, booking, and payment success while reducing Failed Customer Interactions. You will work closely with engineering, analytics, operations, and partner teams to deliver reliable, scalable experiences across the transaction lifecycle.

In this role, you will:

• Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems
• Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey
• Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs
• Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements
• Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes
• Explore opportunities to apply AI/ML, LLMs, and intelligent automation — such as anomaly detection, synthetic monitoring, and agent-assisted operations — to improve reliability and operational effectiveness
• Build strong relationships across product, engineering, design, analytics, finance, risk, and partner teams, influencing outcomes without direct authority

Minimum Qualifications

• 2+ years of product management experience, including ownership of customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products
• Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing
• Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes
• Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies, with the ability to partner effectively with engineering teams
• Demonstrated ability to lead cross-functional initiatives, communicate clearly with stakeholders, and influence without direct authority
• Strong analytical and problem-solving skills, including the ability to use data, experimentation, and root-cause analysis to guide decisions
• Experience defining product requirements, prioritizing work, and managing delivery across multiple teams or dependencies

Preferred Qualifications

• Experience with order management systems, reservation platforms, travel or hospitality commerce, marketplaces, or other high-volume transactional products
• Familiarity with booking and servicing metrics, such as Purchase Success Rate, Booking Success Rate, Payment Success Rate, authorization success, cancellation rates, refund completion, and contact or failure rates
• Experience integrating with suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners
• Experience building or improving self-service capabilities for cancellations, changes, refunds, or trip management
• Familiarity with observability, telemetry, incident management, platform health, cloud economics, or cost optimization
• Software engineering, systems architecture, computer science, or other technical background
• Experience working with global products across brands, lines of business, markets, currencies, regulatory environments, or customer segments
• Experience in a fast-paced environment balancing customer value, commercial outcomes, platform health, and delivery constraints
• MBA or equivalent business education

The total cash range for this position in Seattle is $112,000.00 to $156,500.00. Employees in this role have the potential to increase their pay up to $179,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical coverage
• dental coverage
• vision coverage
• paid time off
• Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo®, the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is here.