Product Manager, Donor & Giving Platform - SGO Compass

nelnet; Lincoln (NE); On-site; USD 100,000 - 140,000; Full time

Job summary

Nelnet Business Services (NBS) seeks an experienced Product Manager to own the SGO Compass North Star strategy, roadmap, and execution, aligning with FACTS' mission and Nelnet's broader objectives.

You will partner with business development, engineering, product marketing, and cross-functional teams to translate market and stakeholder needs into scalable platform solutions for donors, foundations, and educational institutions.

Responsibilities

• Own and execute the end-to-end product strategy and roadmap for the engagement with SGOs, foundations, individuals and institutional donors, payment partners, and other stakeholders, to validate problems and define solutions.
• Lead discovery efforts, including client engagement and research, to validate problems and define solutions.
• Translate insights into prioritized product requirements for balancing scalability including donation conversions, contribution volume, donor retention, payment success rates, cost per transaction, and funds available for scholarship awards.
• Define, track, and optimize key product metrics to drive business outcomes and continuous improvement.
• Partner with engineering to deliver complex modernization and platform initiatives through iterative releases, including opportunities to improve donor engagement, fraud detection, operational efficiency, and fundraising intelligence.
• Drive strategic initiatives such as AI-enabled capabilities within the product ecosystem.
• Ensure compliance with payment, security, and regulatory requirements, including donor onboarding, SGO implementation, training, and launch communications.
• Lead go-to-market readiness and ensure clear value of delivery and adoption across stakeholders.
• Influence cross-product roadmap alignment to create cohesive client and end-user experiences, donor insights, market intelligence, and measurable product performance.
• Represent the voice of the customer in executive discussions using data-driven recommendations.

Job description

Nelnet Business Services (NBS) seeks an experienced Product Manager to own the SGO Compass North Star strategy, roadmap, and execution, aligning with FACTS' mission and Nelnet's broader objectives.

You will partner with business development, engineering, product marketing, and cross-functional teams to translate market and stakeholder needs into scalable platform solutions for donors, foundations, and educational institutions.