Product Manager, Document Management

Global Payments; Cincinnati (OH); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Global benefits

Career development

Job summary

Global Payments is seeking a Product Manager for the Internal Systems Product organization. You will partner with engineering and operations to deliver best-in-class customer experiences for our Merchant business.

You will oversee boarding, implementation, training, and document management tools to enable clarity, flexibility, and effective operations. You will drive prioritization around strategic initiatives and user-facing roadmaps, integrating business, legal, and compliance requirements

Qualifications

• 5+ years of product management experience across the full lifecycle.

Responsibilities

• Define and drive document management product vision and roadmap.
• Translate strategy into prioritized requirements and deliverables.
• Partner with engineering, operations, and third‑party vendors to launch scalable solutions.
• Lead Voice of Customer research and act as SME for document management capabilities.
• Manage strategic relationships with third‑party providers and influence roadmap decisions.
• Serve as primary liaison for vendors and coordinate releases and feedback.

Skills

Product lifecycle

Product strategy

Agile delivery

Vendor management

Cross‑functional leadership

Technical aptitude

User-centric design

Education

B.S./M.S. in Business/CS/Engineering

Tools

DocuSign

Salesforce

SAP

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Product Manager to joinour ever evolving Internal Systems Product organization and help shape the future of global commerce

As the Product Professional for the Internal Systems Product organization, you will partner with dedicated engineering and operations teams to deliver best-in-class customer experiences for our Merchant business. You'll work with the teams responsible for boarding, implementation, training, and operationalizing document management solutions, ensuring customers and partners of all sizes have clarity, flexibility, and the tools they need to deliver excellent customer experiences. You will provide prioritization around strategic initiatives and user-facing roadmaps that effectively communicate key priorities with Product and Engineering to offer modern operational support tools for the business.

What you'll own

• Define and drive the document management product vision and roadmap, identifying opportunities to improve Merchant and Partner experiences, operational efficiency, and business growth.
• Translate product strategy into prioritized requirements, business cases, and deliverables based on customer and business impact.
• Partner with engineering teams, internal stakeholders, and third-party vendors to deliver scalable solutions and successful product launches.
• Lead Voice of Customer research and serve as the subject matter expert for document management products and capabilities.
• Manage strategic relationships with third-party document management providers, influencing product enhancements and future platform development.
• Serve as the primary liaison for third-party document management vendors, managing strategic partnerships, evaluating solution enhancements and releases, and influencing product roadmaps through ongoing feedback and collaboration.

What you bring

• 5+ years of product management experience with a track record of delivering products across the full lifecycle, including platform migrations, system consolidations, and M&A integrations.
• Expertise in product strategy, roadmap development, Agile delivery (Scrum/SAFe), and translating business, legal, and compliance requirements into product solutions.
• Hands‑on experience with DocuSign (eSignature, CLM, or similar), including administration, workflow design, and environment consolidation.
• Proven ability to lead complex, cross‑functional initiatives across multiple business units and matrixed organizations while managing competing stakeholder priorities.
• Strong technical aptitude with experience in software/web technologies and enterprise integrations (e.g., Salesforce, SAP, or similar platforms).
• Experience creating streamlined, user‑centric experiences and managing third‑party vendor relationships.
• BS/MS in Business, Computer Science, Engineering, or a related field.

$90,000 - $110,000
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job‑related factors.

Our perks - what we'll bring for you

We know it's bigger than just your career. It's your life and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on‑the‑job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

What makes a Globalpayer?

• Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
• Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full‑time basis without the need for current or future immigration sponsorship.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].