Product Manager, CRM

65 Insperity Support Services, L.P.; Madison (WI); On-site; USD 90,000 - 125,000; Full time

Job summary

Insperity seeks a product leader to define and drive the Enterprise CRM strategy, roadmaps, and opportunities. You will collaborate with business units to translate needs into robust CRM functionality across release cycles and ensure alignment with customer requirements.

The role emphasizes strong communication, analytical thinking, and leadership, guiding product teams through design, testing and rollout while optimizing business processes and ensuring delivery excellence.

Qualifications

• Bachelor’s degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science is required.
• Three to five years Enterprise CRM technology implementation experience is required.
• Process improvement / optimization experience is strongly preferred.
• Software development knowledge is a plus.
• HR, Payroll, Benefits experience is preferred.
• Prior managerial experience and work in a high-tech environment are preferable.
• Excellent communication, organization and self-starting abilities.

Responsibilities

• Provides the guiding vision for the product and acts as a business leader of the product.
• Works closely with Business Units to understand needs and translates them into appropriate application functionality.
• Leads and defines product line strategy, product roadmaps and identifying business opportunities.
• Works closely with Business Units to improve processes enabled through the technologies implemented.
• Builds functional specifications for future releases.
• Represents the best interest of the Business Units in high level technical design.
• Develops User Acceptance Test Plans and facilitates User Acceptance Testing.
• Leads, defines and manages product releases and represents the Business Units in ensuring project teams meet the defined schedules.
• Ensures all customer and quality requirements are satisfied in the product delivery.
• Works with Business Units, Project Managers and development teams during the design, development, test, training and launch phases of the development and release cycle.
• Refines the backlog and adjusts priorities as needed.
• Evaluates and reports on current product line performance and usage.
• Leads the post-implementation support effort from functional and training perspectives.

Education

Bachelor’s Degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

• Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
• Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
• Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for providing the guiding vision, implementation and utilization of Insperity’s Enterprise Customer Relationship Management (CRM) system and acts as a business leader of the product. Leads and defines product line strategy, product roadmaps and identifying business opportunities. Works closely with Business Units to improve processes enabled through the technologies implemented. Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design.

Responsibilities

• Provides the guiding vision for the product and acts as a business leader of the product.
• Works closely with Business Units to understand needs and translates them into appropriate application functionality.
• Leads and defines product line strategy, product roadmaps and identifying business opportunities.
• Works closely with Business Units to improve processes enabled through the technologies implemented.
• Builds functional specifications for future releases.
• Represents the best interest of the Business Units in high level technical design.
• Develops User Acceptance Test Plans and facilitates User Acceptance Testing.
• Leads, defines and manages product releases and represents the Business Units in ensuring project teams meet the defined schedules.
• Ensures all customer and quality requirements are satisfied in the product delivery.
• Works with Business Units, Project Managers and development teams during the design, development, test, training and launch phases of the development and release cycle.
• Refines the backlog and adjusts priorities as needed.
• Evaluates and reports on current product line performance and usage.
• Leads the post-implementation support effort from functional and training perspectives.

Qualifications

• Bachelor’s Degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science is required.
• Three to five years Enterprise CRM technology implementation experience is required.
• Process improvement / optimization experience is strongly preferred.
• Software development knowledge is a plus.
• HR, Payroll, Benefits experience is preferred.
• Prior managerial experience, process improvement/optimization experience and work in a high-tech environment are preferable.
• Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment.
• Possesses excellent customer skills and organizational skills, the ability to learn new concepts quickly and be a self-starter.
• Exhibits excellent oral and written communication skills.
• Demonstrates analytical, statistical and critical thinking skills.
• Possesses leadership skills.
• Demonstrates ability to work independently, be a self-starter, be innovative and actively seek new or better methods of competence.
• Exhibits a positive team player attitude with a sense of urgency directed toward the provision of successful solutions for specific projects.
• Has experience with Enterprise CRM Technology Solutions.
• Possesses knowledge of Business Intelligence technologies and strategies.
• Has a sound knowledge of system design, development and effective testing methods.

At Insperity, we celebrate the diversity of our employees and our leadership.

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working at Insperity!