Product Manager, Cloudflare Network Interconnect

United States Digital Space LLC; United States; Remote; USD 172,000 - 237,000; Full time

Benefits offered by this job

Equity plan

Complete benefits package

Job summary

United States Digital Space LLC is looking for a Product Manager to own the Network Interconnect product line. You will champion a mature, high-impact product that enables secure, high-performance connectivity for organizations worldwide.

You will drive strategic direction, prioritize features from customer insights, and collaborate with engineering to deliver an exceptional user experience. This role sits within a growing infrastructure team shaping the interconnect platform.

Qualifications

• 4+ years of product management experience.
• Domain expertise in deployment decisions based on data as a product owner or architect.
• Experience with deploying at scale in distributed systems.

Responsibilities

• Represent the customer voice and build strong customer relationships.
• Develop the product vision and long-term strategy for Network Interconnect.
• Make data-driven roadmap decisions and prioritize features based on insights.
• Collaborate across engineering and cross-functional teams to deliver an excellent user experience.
• Define success measures and track them throughout the lifecycle.
• Write use cases and prioritize detailed product requirements.
• Lead, align stakeholders, and drive consensus in a matrix organization.
• Present new products and features to customers.

Skills

Customer empathy

Data-driven

Observability

SQL

Postgres

Prometheus

Distributed systems

Communication

Roadmap

Stakeholder empathy

Education

BS/MS in technology or business

Tools

SQL

Postgres

Prometheus

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, Washington DC

About the role

At the company, we are helping to build a better Internet, and part of that is making sure it’s easy to connect with anyone anywhere. We’re looking for a product manager who will help develop our the company Network Interconnect product line and make us easy to connect with while delivering unparalleled security and performance.

As a Product Manager for the company Network Interconnect, you will champion a mature, high-impact product that powers seamless, secure, and performant connectivity for organizations globally. At the company, you'll join a mission-driven team dedicated to building a better Internet, with this role serving as the primary steward of our interconnect infrastructure's evolution and scale. You will own the strategic direction, prioritizing features that enhance performance, driving roadmap decisions based on deep customer insights, and collaborating across engineering and cross-functional teams to deliver an exceptional user experience. This is an opportunity to elevate a product that is already an industry staple, working in an environment where your decisions directly influence the stability and performance of the Internet itself.

As a member of a growing team of infrastructure product managers your responsibilities include:

• Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.

• Develop the product vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set.

• Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.

• Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.

• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.

• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.

• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Examples of desirable skills, knowledge and experience

The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment. You have a deep technical understanding of the observability space and outstanding communication and collaboration skills. You are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused, you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.

• 4+ years of previous product management experience

• Domain expertise in making deployment decisions based on data. You have been there, done that as either an architect or product owner for safe change or very closely related technology space

• Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.

• Experience presenting new products and features to customers – whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world

• Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.

• Exceptional communication, presentation, organizational and analytical skills

• Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders

• Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.). You are skilled at proving points with data and can quickly show others how to do so.

• Experience with telemetry pipelines (Metrics/Traces) and a very good understanding of modern observability platforms

• Ability to communicate complex technical concepts to all audiences

Bonus Points

• BS/MS in a technology- or business-related field

• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)

• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks

Compensation

Compensation may be adjusted depending on work location.

• For Washington D.C. based hires:Estimated annual salary of $$172,000-237,000$$

Equity

This role is eligible to participate in the company’s equity plan.

Benefits

the company offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for em