Product Manager, Card Benefits Experience

Fairygodboss; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Chase is seeking a Product Manager, Digital Benefits in the Benefits Experience team to own strategy and delivery of customer-facing benefits journeys that improve discovery, activation, and ongoing engagement.

You will translate customer needs into a prioritized roadmap and guide cross-functional teams from discovery through delivery, measurement, and iteration in a highly regulated environment. Strong collaboration with UX, analytics, and Legal is essential.

Qualifications

• Minimum 5 years of product management experience delivering customer-facing digital products.
• End-to-end product lifecycle ownership including discovery, design partnership, delivery, measurement, and iteration.
• Experience defining product strategy, roadmaps, and prioritizing backlogs to drive outcomes.
• Experience writing product requirements, user stories, and acceptance criteria in an Agile environment.
• Strong analytical skills with KPI definition, product metrics and funnel analysis.
• Experience collaborating with UX design and research to improve usability and clarity.
• Excellent written and verbal communication for senior stakeholders.
• Experience operating in regulated environments with Legal, Compliance, Risk, Controls, Privacy, or InfoSec partners.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Define and evolve a customer-centric product vision, strategy, and roadmap for digital benefits experiences.
• Lead discovery through customer research, market analysis, and problem framing to identify opportunities.
• Translate needs into clear product requirements, user stories, and acceptance criteria.
• Own and maintain a prioritized backlog aligned to outcomes.
• Partner with engineering, design, analytics, marketing, and servicing to ship capabilities and optimize journeys.
• Establish product success metrics and use data to inform decisions.
• Drive personalization and content experiences to improve relevance and engagement.
• Communicate tradeoffs, sequencing, and dependencies clearly to stakeholders.
• Ensure consistent customer experiences across channels by aligning teams on journeys and standards.
• Identify risks and work with Legal, Compliance, Risk, and Controls to mitigate issues.

Skills

Product management

Cross-functional collaboration

Agile delivery

Data-driven decision making

Stakeholder communication

Education

Bachelor’s degree or equivalent practical experience

Job description

Build your product leadership career shaping digital benefits that make it easier for customers to get more from what they already have. You'll partner with talented teams to deliver experiences that are intuitive, measurable, and built to scale.

As a Product Manager, Digital Benefits in the Benefits Experience team, you will own the strategy and delivery of customer-facing benefits journeys that improve discovery, understanding, activation, and ongoing engagement. You will translate customer needs and business outcomes into a prioritized roadmap, and you will guide cross-functional teams from discovery through delivery, measurement, and iteration in a highly regulated environment.

Job responsibilities

• Define and evolve a customer-centric product vision, strategy, and roadmap for digital benefits experiences
• Lead discovery through customer research, market analysis, and problem framing to identify high-impact opportunities
• Translate needs into clear product requirements, user stories, and acceptance criteria to enable delivery
• Own and maintain a prioritized backlog aligned to measurable customer and business outcomes
• Partner with engineering, design, analytics, marketing, and servicing to ship new capabilities and optimize existing journeys
• Establish product success metrics and use funnel analysis, customer insights, and experimentation to inform decisions
• Drive scalable personalization and content experiences that improve relevance, clarity, and engagement
• Communicate tradeoffs, sequencing, and dependencies clearly to stakeholders and delivery partners
• Ensure consistent customer experiences across channels by aligning teams on shared journeys and standards
• Proactively identify risks and operational impacts, partnering with Legal, Compliance, Risk, and Controls to mitigate issues

Required qualifications, capabilities, and skills

• Minimum 5 years of product management experience delivering customer-facing digital products
• Demonstrated end-to-end product lifecycle ownership (discovery, design partnership, delivery, measurement, iteration)
• Proven ability to define product strategy, build roadmaps, and prioritize backlogs to drive outcomes
• Experience authoring product requirements, user stories, and acceptance criteria in an Agile delivery environment
• Strong analytical skills, including KPI definition, product metrics, and funnel analysis to evaluate performance
• Experience partnering closely with UX design and research to improve usability and clarity
• Strong written and verbal communication skills, including influencing and presenting to senior stakeholders
• Experience operating in a regulated or risk-based environment with Legal, Compliance, Risk, Controls, Privacy, or Information Security partners
• Bachelor's degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience with consumer credit cards, loyalty, offers, rewards, or benefits platforms
• Familiarity with benefits ecosystems (eligibility, fulfillment, and partner dependencies)
• Experience building or partnering on personalization or decisioning capabilities (segmentation, targeting, content rules)
• Experience using experimentation and iterative delivery to optimize customer experience
• Track record of delivering sustained, measurable customer experience improvements
• Experience aligning multiple teams on shared platforms, APIs, and reusable components

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.