Product Manager B2B Broadband

Optimum; New York (NY); On-site; USD 123,379 - 202,694; Full time

Job summary

Optimum in New York is seeking a Manager, B2B Broadband Services to define and deliver innovative broadband products and features. You will drive the development and lifecycle of Optimum’s broadband offerings, including security services and static IP, shaping the roadmap to meet business goals.

This role leverages AI/ML, analytics, and Generative AI to accelerate development, improve customer experience, and boost efficiency across engineering, sales, and support.

Qualifications

• Seven+ years’ experience managing high‑profile cross‑functional products for a major telecommunications company.
• Minimum five years’ experience in a product management and/or product operations role.
• Strong knowledge of IP protocols and access technologies with AI applications in network optimization and service delivery.

Responsibilities

• Define product vision, goals, and KPIs including AI‑driven performance metrics and automation targets.
• Own the end‑to‑end product lifecycle—from concept to launch, scaling, and enhancement.
• Drive a matrix organization that partners with business‑oriented product partners and cross‑functional technical resources.
• Partner with cross‑functional teams across engineering, sales, marketing, and support to ensure strong product‑market fit.
• Define and execute an AI strategy across broadband products, including ML, predictive analytics, and Generative AI.
• Manage the entire product lifecycle, including product launch, maintenance, and retirement or replacement.

Skills

Cross-functional leadership

Data-driven decision making

AI/ML expertise

Product lifecycle management

Strategic planning

Stakeholder communication

Analytical thinking

Education

Bachelor’s degree

MS/MBA preferred

Tools

Jira

Confluence

Job description

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Location: Long Island City, NY, US, 11101; Bethpage, NY, US, 11714; Plano, TX, US, 75024

Brand: Optimum

Requisition #: 12063

Are you looking to optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast‑paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means enabling progress by providing reliable, high‑speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product portfolio, a commitment to people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Reporting to the Director of Connectivity Solutions, the Manager, B2B Broadband Services will define, develop, evolve, and deliver new products and features for Optimum's Broadband product portfolio. The Manager is responsible for driving the development and ongoing lifecycle support for Optimum Broadband solutions and associated services (e.g., security services, static IP).

This role will leverage advanced analytics, AI/ML, and Generative AI technologies to enhance product innovation, accelerate development cycles, and deliver intelligent, data‑driven broadband solutions. The Manager will play a key role in embedding AI capabilities into product design, customer experience, network intelligence, and operational efficiency.

Responsibilities

• Develop and refine the B2B Broadband roadmap, aligning it with the company’s overall strategic goals
• Define product vision, goals, and KPIs including AI‑driven performance metrics, predictive insights, and automation targets
• Drive a matrix organization that partners with business‑oriented product partners and cross‑functional technical resources, including product managers, engineers, designers, and other relevant roles
• Own the end‑to‑end product lifecycle—from concept and development to launch, scaling, and enhancement
• Partner with cross‑functional teams across engineering, sales, marketing, and support to ensure strong product‑market fit
• Define and execute an AI strategy across broadband products, including ML, predictive analytics, and Generative AI
• Drive development and deployment of AI/ML models in collaboration with data science and engineering teams
• Prioritize features, enhancements, and bug fixes based on market demand and customer feedback
• Manage the entire product lifecycle, including product launch, maintenance, and eventual retirement or replacement
• Work with agile teams as they perform feature design, development, and testing
• Continuously monitor performance and customer satisfaction, making data‑driven decisions for improvements
• Enhance customer experience through automation, AI insights, and digital transformation initiatives
• Ensure that product management activities align with revenue and profitability targets
• Effectively communicate broadband product strategies, updates, and performance metrics to executive leadership, stakeholders, and the broader organization
• Collaborate with monetisation, sales, and marketing teams to create go‑to‑market strategies and sales enablement materials
• Stay informed about industry regulations and compliance requirements relevant to B2B Broadband products and services
• Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization
• Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation

Qualifications

• Bachelor’s degree; MS, MBA, or specialization in Data Science, AI, or Analytics preferred
• Seven+ years’ experience successfully managing high‑profile cross‑functional products for a major telecommunications company
• Minimum five years’ experience in a product management and/or product operations role
• Strong knowledge of IP protocols and access technologies (FTTH, cable, FWA), with an understanding of AI applications in network optimisation and service delivery
• Experience with broadband/cable background and heavily regulated B2B environment
• Experience working with engineering and technical architecture, including AI/ML systems, APIs, and data platforms
• Extensive experience with engineering, technical architecture and automation frameworks for B2B connectivity solutions
• Proven experience with technical product management and product development
• P&L knowledge with a strong track record of growth and accomplishments
• Proven ability to collaborate across organizations
• Analytical thinker who uses data to drive decisions and balances short‑ and long‑term needs of customers
• Robust understanding of consumer behaviour and experience using different channels to engage
• Knowledge of Jira and Confluence

At Optimum, every action and interaction we take part in is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words; they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co‑workers and to recognise and reward these behaviours when we see them. It’s all part of the bigger picture of Being The Difference, where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today and join our winning team. Together, we’ll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the company from time to time, in the company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, colour, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, and local law.

The company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorisation, FCRA‑compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with the company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job‑related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $123,379.00 – $202,694.00 per year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for any employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City