Product Manager, AI

INDIGO; San Mateo (CA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Unlimited PTO

Hybrid work in SF office (Tue–Thu)

Competitive equity package

Lunch in the office

Job summary

INDIGO is building the future of healthcare technology with a focus on deep thinking, speed, and customer-first care. We seek a product leader who will own products and outcomes from 0 to 100, shaping direction, workflows, and scaling strategies.

You will work across AI-native experiences, with hands-on involvement in customer interactions, workflows, and operational discipline. Responsibilities include defining strategy, partnering with engineering and design to prototype, and building robust

Qualifications

• 4 to 9+ years of product management experience, including launching a product from zero to one.
• Ability to translate ambiguous problems into shipped products.
• Strong customer empathy and bias toward action, learning, and iteration.
• Genuine interest in operations and willingness to work with field teams.
• Experience building with AI systems or rapid tech fluency in emerging tech.
• Balance strategic thinking with executional detail.
• Strong communication across technical and non-technical stakeholders.
• Comfort using data to define success and opportunities.
• Collaborative, low-ego approach to move work forward.

Responsibilities

• Lead end-to-end development of new 0→1 products from problem definition through launch and iteration.
• Develop product strategy, roadmap, and trade-offs in fast-moving environments.
• Partner with engineering and design to prototype using foundation models and AI capabilities.
• Translate insights into product requirements and launch plans.
• Design human-in-the-loop experiences with appropriate review and controls.
• Build evaluation frameworks for model performance, reliability, and business impact.
• Roll up sleeves to improve processes and close feedback loops.
• Establish operating rhythms and metrics to scale successful products.
• Use data and qualitative feedback to prioritize opportunities and improvements.

Skills

Product management

AI systems

Customer empathy

Operations

Data-driven decisions

Communication

Stakeholder management

Job description

About Us

We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30 year horizon.

We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone.

The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU.

Highlights

• We have strong product market fit. $15M+ ARR in under 15 months.

• We are profitable and funded by top tier healthcare investors.

• We are about 30 people today and rapidly growing across the company.

• You will fit in here if you want to own a product, a process, or a function and take it from 1 to 100.
  

The Role

This is a role for someone who wants real ownership, not just of a roadmap, but of outcomes. You’ll take products, workflows, and business-critical problems from 1 to 100, shaping both what we build and how we scale it.

You’ll operate at every altitude. At 10,000 feet, you’ll define product direction, identify high-leverage opportunities, and imagine how AI can fundamentally reinvent the way work gets done. At the one-inch level, you’ll become deeply fluent in legal and medical workflows, dogfood the product, work directly with customers, and uncover the friction others miss.

You’ll be scrappy, hands-on, and close to the work. You’ll turn real-world insight into products people trust and rely on, while continuously testing, learning, and improving.

You’re a systems thinker with the imagination to design truly AI-native experiences—and the operational discipline to build the processes, feedback loops, and systems that make those experiences better over time.

What you’ll do

• Lead the end-to-end development of new 0→1 products, from problem definition through launch and iteration.

• Develop product strategy, define the roadmap, and make clear trade-offs in fast-moving, ambiguous environments.

• Partner closely with engineering and design to prototype quickly using foundation models, agents, retrieval systems, and other emerging AI capabilities.

• Translate insights into product requirements, user stories, success metrics, and launch plans.

• Design human-in-the-loop experiences that combine AI capabilities with appropriate review, escalation, and operational controls.

• Build evaluation frameworks to measure product quality, model performance, reliability, safety, and business impact.

• Roll up your sleeves to be involved in the operations, improve processes, and close feedback loops.

• Establish the operating rhythms, measurement, and processes needed to scale successful products.

• Use data and qualitative feedback to prioritize opportunities and continuously improve the product.

What you’ll bring

• 4 to 9+ years of product management experience, including experience launching a product or major product area from zero to one.

• Demonstrated ability to turn an ambiguous customer or business problem into a shipped product.

• Strong customer empathy and a bias toward action, learning, and iteration.

• Genuine interest in operations: willing to spend time in the field, learn workflows firsthand, and partner deeply with operational teams.

• Experience building with AI systems, or a strong track record of quickly developing technical fluency in emerging technologies.

• Ability to balance strategic thinking with executional detail.

• Strong communication and stakeholder-management skills across technical and non-technical teams.

• Comfort using data to make decisions, define success, and identify opportunities.

• A collaborative, low-ego approach and willingness to do what is needed to move the work forward.

Nice to have

• Experience in operationally complex environments such as healthcare, field services, and legal.

• Experience with pilots, service design, process improvement, or launching products with real-world operational dependencies.

• Experience in AI and evaluation framework

• Startup or high-growth company experience.

What We Offer

• Medical insurance through Blue Shield of California, with multiple PPO and HMO options

• Dental and vision insurance

• Unlimited PTO

• Hybrid work: three days per week in our San Francisco office, Tuesday–Thursday

• Lunch in the office

• Competitive equity package

• A high-trust, low-ego, high-ownership culture where people move fast, and take real responsibility

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.