Product Manager, AI

MSL (Global); New York (NY); On-site; USD 60,800 - 93,600; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

401K

Parental leave

Tuition reimbursement

Flexible time off

Job summary

MSL (Global) is seeking a Product Manager specializing in AI operations to lead the management of AI agent systems across the agency. This role includes driving product management, building governance frameworks for agent deployment, and stewarding MSL's AI knowledge base. Ideal candidates will have 4+ years of experience in product management and a deep familiarity with LLM-based tools like Microsoft Copilot and Anthropic’s Claude, embracing change and mapping technology to workflows. This position offers a competitive benefits package including medical, dental, vision, and flexible time off.

Qualifications

• 4+ years in product management, agentic systems, or AI operations.
• Experience deploying, testing, and shipping AI solutions.
• Ability to remain calm and adaptable under pressure.

Responsibilities

• Drive product management of MSL’s agentic ecosystem.
• Build governance frameworks for agent deployment and updates.
• Steward MSL’s AI knowledge base and documentation.

Skills

Product management

AI operations

Agile methodologies

Scenario planning

Mapping technology to workflows

Tools

Microsoft Copilot

Anthropic’s Claude

Job description

At MSL, we’re on a mission to make every client more influential and a positive force of influence in the world. We’re proud to partner with incredible brands, companies, and leaders who want to push boundaries and create change. Our team of powerhouse professionals is driven by three core values: Leading, Learning, and Loving, and we’re ranked as a “Best Place to Work” in the industry year over year.

What we’re looking for

A Product Manager focusing on how MSL deploys, governs and scales AI agents across the agency.

What You’ll Do

You’ll work alongside the SVP, AI Enablement Lead & MSL’s Chief Digital & Talent Officers — partnering across pillars and Centers of Excellence to operationalize the systems, governance structures, and knowledge infrastructure that make agentic PR work possible and repeatable. You’ll map intelligent agents to real communications workflows, own how those agents are documented and governed, and help define what it means for a PR agency to operate with AI at its core. If you are OBSESSED with AI and are a curious learner, this role was built for you.

Responsibilities

• Drive and support the product management layer and systems management of MSL’s agentic ecosystem, mapping agents to communications workflows across earned media, creative content, strategy and account management.
• Build and maintain governance frameworks that define how agents are deployed, monitored, updated, and retired — responsible AI in practice—you own the best practice playbook and internal approvals & submissions.
• Steward MSL’s AI knowledge base: prompt libraries, staging files, proper taxonomy and use case documentation, keeping our AI operating components organized so teams can actually use them and extract value.
• Contribute to enablement and onboarding infrastructure so adoption scales beyond early adopters.
• Stay close to the external AI product landscape, what’s shipping at startups, what’s emerging in agentic frameworks, what’s relevant for communications and happening across the competitive landscape.

Qualifications

• 4+ years in product management, agentic systems, or AI operations—you have deployed, tested, and shipped AI solutions.
• Deep familiarity with LLM-based tools including Microsoft Copilot and Anthropic’s Claude.
• You embrace change with scenario planning and have the ability to be calm, flexible, and adaptable under pressure.
• Comfortable mapping technology to human workflows—you’ve sat in the room with the operators and translated what the tool does into how people actually work.

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: $60,800.00 - $93,600.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 06/11/2026.

All your information will be kept confidential according to EEO guidelines.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].