Product Manager - Agent Experience

Hiscox SA; Boston (MA); On-site; USD 140,000 - 215,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Paid time off

Parental leave

Sabbatical program

Job summary

Hiscox USA is seeking a Product Manager for Agent Experience to shape the end-to-end experience for agents, including onboarding, quoting, binding, and servicing across Hiscox products.

You will drive the Distribution APIs strategy, partner with UX/UI to deliver intuitive interfaces, and lead Agile delivery with cross-functional teams to accelerate growth and simplify partner interactions.

Qualifications

• 5+ years of product management experience in digital platforms or customer-facing technology.
• Strong background in digital experience design, UX/UI principles, and customer journey mapping.
• Experience in Agile environments; familiarity with Jira and Confluence.
• Translate customer feedback and analytics into actionable improvements.
• Insurance industry experience is a plus but not required.
• Bachelor’s degree in a related field.

Responsibilities

• Define and execute the product strategy for the end-to-end Agent Experience, reimagining onboarding, quoting, binding, servicing, and policy management.
• Evolve the strategy for Distribution APIs and API platform to support all lines of business and integrations.
• Partner with UX/UI designers to create seamless, accessible interfaces and optimize customer journeys.
• Lead Agile ceremonies and own the digital product backlog with clear epics and user stories.
• Collaborate with marketing, customer support, and sales to align go-to-market plans.

Skills

Product management

Digital experience design

UX/UI principles

Customer journey mapping

Agile methodologies

Education

Bachelor's degree in a related field

Tools

Jira

Confluence

Job description

## Product Manager - Agent ExperienceApplyremote type: Hybridlocations: Bostontime type: Full timeposted on: Posted Yesterdayjob requisition id: R0019973**Job Type:**Permanent**Build a brilliant future with Hiscox****Product Manager – Agent Experience**At Hiscox USA, we’re on a mission to transform the digital experience for our independent agents and distribution partners. As a **Product Manager (Agent Experience)**, you will lead the vision, strategy, and execution of the next generation of agent-facing experiences and APIs. Your work will directly influence how agents quote, bind, service, and manage policies while enabling seamless integration with comparative raters, agency management systems, and other distribution partners.This role is based in our Boston, MA office, with an expectation of being in the office 3 days per week. You will report to the Head of Technical Product Management and work closely with UX design, engineering, underwriting, distribution, operations, and our technology partners to define and deliver modern, intuitive, API-first solutions that simplify the agent experience, accelerate growth, and position Hiscox as the easiest insurer to do business with.**Key Responsibility Areas:****Product Strategy & Vision:*** Define and execute the product strategy for the end-to-end Agent Experience, reimagining how agents onboard, quote, bind, service, and manage policies across all Hiscox products.* Define and evolve the strategy for our Distribution APIs, expanding beyond today’s Quote and Payments capabilities to deliver a comprehensive API platform that supports all lines of business and enables seamless integration with agency management systems, comparative raters, embedded partners, and other digital distribution channels.* Translate customer needs and market trends into actionable product roadmaps.* Serve as a champion for modern, intuitive design thinking in product development.**User Experience Leadership:*** Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.* Ensure customer journeys are intuitive, efficient, and aligned with brand standards.* Conduct usability testing and use analytics to continuously optimize the experience.**Agile Product Delivery:*** Lead Agile ceremonies and own the digital product backlog.* Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.* Clearly define epics, features, and user stories with acceptance criteria to guide development.**Cross-Functional Collaboration:*** Act as the bridge between business stakeholders, technical teams, and external partners.* Collaborate with marketing, customer support, and sales to align go-to-market plans and support needs.* Communicate progress, risks, and key milestones effectively to senior leadership.**Qualifications:*** 5+ years of product management experience, ideally in digital platforms or customer-facing technology.* Strong background in digital experience design, UX/UI principles, and customer journey mapping.* Experience working in Agile environments; familiarity with tools such as Jira and Confluence.* Demonstrated ability to translate customer feedback and analytics into actionable improvements.* Insurance industry experience (especially in small commercial or P&C) is a plus but not required.* Bachelor’s degree in a related field (Business, Technology, Design, etc.).**What We Offer:*** 401(k) with competitive company matching* Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)* Company paid group term life, short- term disability and long-term disability coverage* 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days* Paid parental leave* 4-week paid sabbatical after every 5 years of service* Financial Adoption Assistance and Medical Travel Reimbursement Programs* Annual reimbursement up to $600 for health club membership or fees associated with any fitness program* Company paid subscription to Headspace to support employees’ mental health and wellbeing* 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program* Dynamic, creative, and values-driven culture* Modern and open office spaces, complimentary drinks* Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation**Salary Range: $140-$215k***The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.***About Hiscox:**As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.**About Hiscox USA:**Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities- Atlanta, Boston, Chicago, Los Angeles, New York and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)**#LI-RM1**