Product Manager

Baker Tilly; Utah; A distancia; USD 95.000 - 150.000; Jornada completa

Descripción de la vacante

Baker Tilly is seeking a Technical Business Analyst / Product Manager to work with developers, project managers and customers to translate business requirements into software solutions. The role emphasizes Sage Intacct expertise, strong communication, and cross-functional collaboration for successful adoption.

Remote work is available with a focus on delivering high-quality services to clients across industries.

Formación

• Bachelor's degree in accounting, MIS or computer science is required.
• 5+ years' experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions.
• Experience communicating with customers, end users and technical staff on system issues and deployments preferred.
• Ability to translate business requirements into deliverable solutions using analytics.
• Programming/coding experience is a plus for translating requirements into tech solutions.
• Advanced Excel skills (pivot tables, VLOOKUP, macros) are helpful for data mapping and migration.
• Strong time management, communication, teamwork and problem-solving abilities.
• Leadership, project management and analytical capabilities are essential.
• Proficiency with Microsoft Office suite is expected.

Responsabilidades

• Define and translate client requirements into software solutions with Sage Intacct in mind.
• Gather requirements with client stakeholders and support design, testing, training, and transition to services.
• Maintain deep knowledge of Sage Intacct and current product features.
• Design and roll out integrated solutions aligned with client business processes.
• Develop project plans and support on-time, within-budget delivery.
• Train end-users and relate system functionality to business needs.
• Document requirements into software and business processes following best practices.
• Respond to customer technical issues during implementation.
• Collaborate with Professional Services, Sales, Support and Marketing to coordinate delivery.
• Communicate clearly to align with customer goals and timelines.
• Contribute to deployment knowledge base and improve tools for repeatability.
• Serve as escalation point for project issues.
• Learn and mentor through firm programs and network with clients.

Conocimientos

Analytical thinking

Communication

Leadership

Project management

Problem solving

Educación

Bachelor's degree in accounting, MIS or computer science

Herramientas

Sage Intacct

ERP/financial applications

Excel

Microsoft Office

Descripción del empleo

Overview

Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

As a Technical Business Analyst / Product Manager at BT, your main responsibilities will include working directly with the developers, project managers and customers to define and translate functional business requirements into software solutions with high customer satisfaction and successful customer adoption.

Responsibilities

• Managing multiple customers simultaneously to successfully design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption
• Gathering requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team
• Maintaining deep knowledge of the Sage Intacct software including understanding of the core and advanced modules, as well as staying current with the latest product features and enhancements
• Defining and supporting the roll-out of specially developed solutions that integrate with the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices
• Developing and communicating project plans while supporting the on-time delivery and on budget execution
• Conducting training for customer end-users at all levels of the organization and relate system functionality to customer business requirements
• Effectively documenting customer business requirements into software solutions and business management processes utilizing BTs best practices
• Responding to customer technical support issues related to the system implementation of newly developed solutions
• Working closely in a team-oriented and collaborate environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion
• Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests
• Contributing to and use knowledge repository of deployment best practices and enhancing tools and repeatability of service delivery
• Serving as an escalation point for project issues
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

Requirements

• Bachelor's degree required, preferably in accounting, MIS or computer science
• Five (5)+ years' experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions and/or experience as a business analyst working with core accounting and finance software
• Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment desired
• Ability to deploy advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions
• Programming/coding experience a nice-to-have for translating business requirements into technical solutions and being able to "speak the language" of technology
• Advanced proficiency with Excel (pivot tables, VLOOKUP's, macros, etc.) is a nice-to-have for efficient data mapping, integration, and migration of customer data
• Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability
• Microsoft Suite skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.

Location: Remote