Product Manager

Qrata; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

dCortex is seeking a senior product leader to define the System of Action for airlines, partnering with the Chief Product Officer and key stakeholders, and turning strategy into offers airlines can buy, deploy and expand. You will shape core product, configuration, paid services, and set the product direction.

This is a hands-on role as the product team, writing requirements, running demos and building value models.

Qualifications

• 10+ years in product management with 3+ years leading enterprise B2B products.
• Experience with AI-enabled products such as agents, automation or decision-support systems.
• Hands-on with packaging, pricing or business cases; strong commercial sense.

Responsibilities

• Define and chart product direction for the System of Action in airlines.
• Own roadmap, discovery, requirements, demos, and value models.
• Collaborate with CPO, GTM, Finance to craft commercial proposals.
• Lead one or more prioritized use cases from roadmap to production.

Skills

Product management

Enterprise B2B

AI-enabled products

Pricing & packaging

Influence & communication

Technical fluency

Cross-functional leadership

Airline operations knowledge

Job description

We are building at the frontier of agentic AI - for one of the world's most complex operational environments: the airline. When a single disruption ripples across crew, passengers, gates, and ground, we bridge the silos and reason across the entire operation at once, turning decisions that once took hours into minutes.

We don't automate the old playbook. We re-imagine it - fast, legality- and compliance-checked, cost-aware decisions, made with a human in the loop and a fully auditable trail.

We are naturally curious: we experiment, challenge the status quo with conviction, and never stop learning. We move with ownership, accountability, and a bias for action. This is a fast, high-impact environment for people who want to build what matters.

About the Role

You will define and chart the product direction for the dCortex System of Action in partnership with the Chief Product Officer and key stakeholders, and with GTM and Finance turn it into offers airlines can buy, deploy and expand. You will shape what goes into the core product, what is configuration, what is paid services, and what we say no to. This is a roll-up-your-sleeves role: you are the product team. You write the requirements, run the demos and build the value models yourself. You report to the Chief Product Officer.

What You'll Deliver

First 90 days

• Build a clear picture of the platform: live customer usage, open commitments, implementation patterns, and the top three gaps between promised and delivered value.
• Draft the 12-month roadmap with the CPO and key stakeholders: clear themes, decision criteria, what we are not doing, and named owners.
• Spend time with airline operations users (controllers, crew and ops teams), not only IT, and define success measures for priority workflows: adoption, output quality, human-review rate and operational impact.

By month 6

• Apply the common-platform rule (standard product first, per-airline configuration second) to every new implementation, make the product-versus-services line explicit, and bring exceptions to the CPO for a decision.
• Lead one prioritized use case from roadmap to production, with measured operational impact.
• Build a value model with Finance that links outcomes (for example recovery time or cost avoided) to price.

By month 12

• Launch a repeatable solution package for the airline operations domains, with defined scope, entitlements, implementation effort and commercial assumptions.
• Have a commercial model validated by GTM and Finance and used in every proposal.
• Complete discovery and requirements for the next operational domain in the agreed sequence, with implementation effort on the next airline measurably lower than the last.

What You'll Own

• Roadmap and prioritization: weighing customer value, revenue, feasibility and reuse across airlines; running the discovery and prioritization rhythm with Engineering, Customer Success, GTM and Finance; and killing low-impact work early.
• Discovery: turning messy airline reality (legacy systems, incomplete data, decisions that span crew, network and ground) into clear requirements and acceptance criteria.
• Agent workflow design and AI quality: what agents do, where humans stay in the loop, and what "ready to deploy" means.
• Add-on modules: requirements, backlog and release plan for assigned modules.
• Commercial inputs: module definitions, packaging options, pricing evidence and business cases. The CPO, Finance and GTM make the final call.
• Enablement: positioning, use-case stories, demos and release materials for GTM and Customer Success.
• Feedback loop: win/loss, usage, support and renewals fed back into the roadmap.

What You Bring

• 8+ years in product management, including 3+ years owning an enterprise B2B product from discovery through launch and iteration.
• Experience with AI-enabled products such as agents, automation or decision-support systems.
• Hands-on work with commercial teams on packaging, pricing or business cases, not just feature delivery.
• Proven judgement in separating scalable product from one-off customization.
• Experience integrating with enterprise systems in operationally critical or regulated environments.
• Enough technical fluency to challenge engineering trade-offs, with no coding required.
• Clear communication with engineers, commercial teams and airline executives; you drive decisions through influence, not direct reports.
• Articulate and client-facing: comfortable in front of airline operations leaders and executives, explaining product trade-offs in plain language and driving decisions through influence, not direct reports

Especially Valuable

• Airline operations, travel tech, crew management, OCC or airport operations.
• An early-stage or 0-1 chapter where you built without large support teams.
• Mixed commercial models: subscription, usage- or value-based pricing, and implementation services.
• Multi-country enterprise customers with long, consultative sales cycles.

Equal Opportunity & Notice

dCortex, Inc. is an equal opportunity employer. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. This job description outlines the core expectations of the role; it may evolve with the needs of the business and does not form part of any contract of employment.