PRODUCT MANAGER

State-of-Illinois; Springfield (IL); Hybrid; USD 109,000 - 128,000; Full time

Job summary

The Illinois Department of Children and Family Services seeks a Product Manager to develop and implement policies and procedures for data and systems management. You will work with DoIT to deploy hardware/software, coordinate features, ensure data quality, and guide BI processes across divisions.

The role emphasizes governance, leadership, and data-driven decision making to improve services for Illinois families. DCFS offers a competitive compensation plan and comprehensive benefits.

Qualifications

• Requires four years of college, preferably with business/public administration.
• Four years of progressively responsible administrative experience in public or business organization.
• 4 years of professional IT product management experience preferred.
• 4 years of experience developing policies and procedures in public/private organizations.
• 4 years of experience planning programs in public/business organizations.
• 4 years of experience supervising professional staff.

Responsibilities

• Serves as Product Manager for the division.
• Leads scope and feature development on systems projects.
• Oversees division data quality, usage, and security.
• Acts as full line supervisor for staff.
• Collaborates with DoIT Data Management to improve BI processes.
• Conducts studies on policy impact and program changes.

Skills

Product management

Leadership

Policy development

BI processes

Education

Four-year college degree

Tools

BI software

Job description

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:57263 Opening Date: 09/02/2026 Closing Date: 09/17/2026 Agency: Department of Children and Family Services Class Title:SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option:General Administration/Business Marketing/Labor/Personnel Bilingual Option:None Salary: Anticipated Starting Salary $9,800 to $11,500 Monthly Job Type: Salaried Category:Full Time Number of Vacancies: 1 Bargaining Unit Code:None Merit Comp Code:Term Appointment/ Agency Work Hours: Monday - Friday 8:30 AM - 5:00 PM Anticipated Hybrid Work Schedule Availability:It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location:Springfield - 1 N Old State Capitol Plz Work County:Sangamon Agency Contact: [e-mail]

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Summary

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Product Manager. Subject to management approval, this position will develop and implement policies and procedures regarding data and systems management and will provide feature and scope for systems and data for the assigned division(s), while working with the Department of Innovation and Technology to develop and coordinate the deployment of EDP hardware systems, the availability of software, the adoption of system features, and the utilization of hardware and software. The position will also provide quality control on projects and serve as scope and feature lead on systems development impacting division functioning. This position provides a great opportunity for someone with a strong background in IT Product Management who has a desire to utilize those skills to enhance the operations of the Department of Children and Family Services. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Product Manager
• Serves as scope and feature lead on systems development impacting division functioning
• Provides oversight of division system data quality, usage, and security
• Serves as full line supervisor
• Collaborates with Department data stewards and DoIT Data Management to develop Business Intelligence (BI) processes to increase productivity, improve decision making processes, and improve the accuracy of data
• Plans, develops, and provides special one-time studies regarding the impact of policy requirements, administrative decisions, and demographic changes
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four years of college, preferably with courses in business or public administration.
• Requires four years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

• 4 years of professional experience overseeing or conducting IT product management activities in a public or business organization.
• 4 years of professional experience in the development and implementation of policies and procedures in a public or private organization.
• 4 years of professional experience conducting program planning activities in a public or business organization.
• 4 years of professional experience in the development of strategies for the improvement of program services and usage of technology.
• 4 years of experience supervising professional staff in a public or business organization.
• 4 years of experience serving in a liaison capacity for a public or business organization

Conditions of Employment

• Requires ability to pass a background check.
• Requires ability to travel in the performance of duties. Requires appropriate, valid driver's license.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.

Economic Interest

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

Term Appointment Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Children and Family Services’s discretion.

The main form of communication will be through email. Please check your 'junk mail', 'spam', or 'other' folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: