Product Manager

Blue Cross Blue Shield of AZ; Phoenix (AZ); Híbrido; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Blue Cross Blue Shield of Arizona seeks a Product Analyst to develop and manage product materials, including marketing pieces and summaries of benefits. The role involves updating product content, coordinating translations, and ensuring 508 accessibility while monitoring regulatory requirements.

You will support legal reviews, health-literacy checks, and quality assurance for filings, collaborating with stakeholders across departments to ensure timely, accurate deliverables.

Formación

• Two years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience.
• Level 2: Three years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience.
• Level 3: Four years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience.
• High-School Diploma or GED required.

Responsabilidades

• Create product materials for internal and external distribution, including marketing materials and summaries of benefits.
• Develop product web content and identify change opportunities with timelines.
• Coordinate translation and 508 compliance processes for product documents and maintain budget.
• Coordinate legal review and health literacy processes for all product materials.
• Conduct quality assurance for materials and filings to ensure accuracy and completeness.
• Document critical business processes as Standard Operating Procedures.
• Monitor competitive intelligence and share key information with stakeholders.
• Assist in coordinating and testing key projects and launches.

Conocimientos

Business analysis

Health insurance

Product development

Project management

Analytical thinking

Educación

High-School Diploma or GED

Descripción del empleo

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

Onsite: daily onsite requirement based on the essential functions of the job

Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

Purpose of the job

Develops, implements and manages strategies to initiate, create, design and implement new products and keep BCBSAZ's existing products competitive in the marketplace in order to deliver an exceptional customer experience while supporting membership and revenue growth. Ensures products are compliant with state and federal regulation. Creates and delivers product information to internal and external stakeholders, and serves as subject matter expert for product-related questions.

REQUIRED QUALIFICATIONS

1. Required Work Experience
   • - Level 1: Two years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience
   • - Level 2: Three years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience
   • - Level 3: Four years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience
2. Required Education
   • - High-School Diploma or GED in general field of study
3. Required Licenses
   • - N/A
4. Required Certifications
   • - N/A

PREFERRED QUALIFICATIONS

1. Preferred Work Experience
   • - Level 1: Three years of experience in product development or business analysis with a health insurer
   • - Level 2: Five years of experience in product development or business analysis with a health insurer
   • - Level 3: Six years of experience in product development, business analysis or project management with a health insurer
2. Preferred Education
   • - All Levels: Bachelor's Degree or above in Business or related field
3. Preferred Licenses
   • - N/A
4. Preferred Certifications
   • - N/A

ESSENTIAL job functions AND RESPONSIBILITIES

LEVEL 1 - Product Analyst

• Create product materials for internal and external distribution, including marketing materials, Summaries of Benefits and Coverage, and benefit changes sheets
• Develop product web content, identifying where change is needed or opportunities are available, working with content control areas to prioritize and implement changes within necessary timelines
• Coordinate translation and 508 compliance processes for product documents. Maintain and monitor budget.
• Coordinate legal review, accreditation and health literacy processes for all product materials
• Conduct quality assurance process for materials, filings, and other internal and customer-facing product information. Ensure that all information created and distributed by the Product Development team is accurate and complete.
• Manage team resource shared site, uploading all product documents and ensuring all available documentation is up-to-date and accurate
• Document all critical business processes as part of Standard Operating Procedures
• Monitor competitive intelligence data sources, compiling all key information and sharing critical information with stakeholders
• Assist in the coordination and testing of key projects
• undefinedundefinedManage product launches and key initiatives, identifying necessary operational and system requirements necessary for successful implementationLead the process to complete all required state and federal product filings, ensuring all filings are submitted on time and are accurateMonitor legislative and regulatory environment, including proposed and enacted legis