Product Manager

Verra Mobility; Phoenix (AZ); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Verra Mobility in Phoenix, AZ is seeking a Product Manager who thrives on customer problem discovery, opportunity validation, and leading cross-functional teams to deliver measurable business outcomes.

You'll own a backoffice-focused product area, drive strategy and roadmaps, partner with engineering, design, and commercial teams, and influence decisions with data and customer feedback to maximize impact.

Qualifications

• 3–7 years of product management experience with a track record of owning outcomes.
• Experience leading customer discovery and translating insights into product decisions.
• Ability to operate in a cross-functional squad with engineering and design peers.
• Experience in regulated or complex-domain industries with a demonstrated ability to learn new domains.
• Comfort contributing to evolving product operating models.
• Active use of AI tools to enhance discovery, documentation, and delivery.
• Excellent written and verbal communication, tailored to audiences.

Responsibilities

• Lead continuous customer discovery with interviews, ride-alongs, and data analysis to validate problems.
• Define and maintain a prioritized roadmap grounded in outcomes.
• Balance user needs, business objectives, and technical feasibility.
• Collaborate with Legal, Compliance, and Operations to shape viable solutions.
• Own the problem end-to-end and document reasoning and outcomes.
• Partner with engineering and design to ensure technically sound, user-centered solutions.
• Develop revenue, retention, and efficiency metrics tied to product impact.

Skills

Product management

Customer discovery

Cross-functional teamwork

Regulated domains

AI tooling

Communication

Critical thinking

Tools

Aha!

Azure DevOps

JIRA

Job description

The Opportunity

We're looking for a Product Manager who is passionate about understanding customer problems, validating opportunities, and leading cross-functional teams to deliver measurable business outcomes. You'll own a product area focused on backoffice (cloud data processing) solutions, driving product strategy and execution, charting the roadmap, and managing the lifecycle of Verra Mobility's market leading systems. As a member of the Product Management team, you will partner with leaders across the product, operations, engineering, IT, and sales teams to drive innovation and leverage the latest technologies to deliver best-in-class backoffice systems that achieve business objectives. The successful candidate will be passionate about technology with an ability to lead innovation and execution. In this business-critical role, you will merge customer needs with technology to cast a vision for Verra Mobility's legacy and future backoffice solutions and drive the organization toward that goal. You will collaborate with key internal stakeholders to manage the backoffice systems across their lifecycle, gathering requirements, scoping initiatives, establishing product roadmaps, and working with development and support teams to ensure high product quality while minimizing cost.

You'll join a product squad with a defined problem space, embedded alongside a technical lead and engineering team. But this isn't a backlog-grooming role, as you'll own discovery: getting in front of customers, validating the problems, stress-testing potential solutions, and driving a roadmap that delivers measurable outcomes. You'll report directly to the Director of Product and operate as a key product leader as we build toward a modern Product Operating Model.

What You'll Do

Own the problem, drive discovery

• Lead continuous customer discovery, including interviews, ride-alongs, and data analysis, to validate problems and pressure-test solutions before committing to build.
• Frame customer and business problems with clarity and evidence, ensuring the team works on what truly matters.
• Define and maintain a prioritized roadmap grounded in measurable outcomes, rather than a feature wish list.
• Balance user needs, business objectives, and technical feasibility, using sound judgment and solid product sense.
• Partner early with Legal, Compliance, and Operations functions to shape viable solutions.
• Own the problem end-to-end, make tough prioritization calls, document your reasoning and outcomes.

Guide delivery and build trust with your squad

• Partner closely with your technical lead and engineering team, creating context, removing ambiguity, and enabling the squad to move with speed and confidence.
• Collaborate closely with your design lead to ensure solutions are not just technically sound but user centered.
• Write crisp, outcome-oriented briefs and acceptance criteria; avoid over-specifying implementation details, and focus on why the problem matters and what success looks like
• Leverage AI tools to accelerate discovery synthesis, documentation, and delivery workflows.
• Share your approach to discovery and product thinking with peers, contributing to a growing product practice.

Connect product to impact

• Develop a working understanding of how products drive revenue, retention, and operational efficiency for our customers.
• Contribute to go-to-market strategy by informing pricing, positioning, and launch readiness in close collaboration with commercial teams.
• Define and track success metrics that link customer outcomes to business performance.
• Serve as the internal expert for your product area trusted by sales, operations, and leadership.

What We're Looking For

Required

• 3–7 years of product management experience, with a track record of owning outcomes.
• Experience leading customer discovery and translating qualitative and quantitative insights into product decisions.
• Ability to operate effectively in a cross-functional squad environment alongside engineering and design peers.
• Experience in regulated or complex-domain industries, such as automotive, fleet, payments, fintech, or similar, with a demonstrated record of learning new domains.
• Comfort working in and contributing to organizations evolving their product operating model.
• Active use of AI tools to enhance productivity in day-to-day product work, such as discovery workflows, streamlining documentation, automating research, creating prototypes, and accelerating delivery.
• Excellent written and verbal communication: you write clearly, tailor your message to different audiences, and tell a coherent product story.
• Strong critical thinking and a bias toward evidence over opinion.

Great to Have

• Knowledge of the transportation/smart mobility sector and road safety is a plus
• Familiarity with product tooling such as Aha!, Azure DevOps, JIRA, or comparable platforms.
• Experience working with compliance, legal, or regulatory stakeholders in a multi-jurisdictional environment.

What Success Looks Like

• Deep fluency in the assigned problem space, backed by direct customer and stakeholder engagement.
• A validated, outcome-oriented roadmap your squad believes in and can execute against.
• Demonstrated velocity in shipping, learning, and adjusting with confidence.
• Trusted relationships that enable influence without authority to drive alignment across engineering, design, commercial, and other operational functions.
• Clear evidence of customer impact: reduced friction, improved adoption, or measurable efficiency gains.

Logistics

• Location: Preference given to local candidates in our Mesa, AZ headquarters or New York City office. Will consider remote candidates who express willingness for occasional travel.
• Travel: Light, primarily for team offsites and customer engagement.
• Reports to: Director of Product.

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.