Product Manager

Ensora Health; Pennsylvania; On-site; USD 110,000 - 150,000; Full time

Job summary

Ensora Health is seeking a Product Manager to drive the evolution of products and features, translating customer insights into meaningful outcomes. You will leverage data, market intelligence, and cross-functional collaboration to shape product direction and deliver innovative solutions for evolving customer needs.

The role emphasizes strategic thinking, stakeholder partnership, and continuous improvement to create measurable value for therapists and practices using our mental health software

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of product management experience.
• Strong analytical and critical thinking skills.
• Experience leveraging customer insights, market research, and data to influence product direction.
• Excellent collaboration and communication skills with the ability to influence cross-functional teams.

Responsibilities

• Own the end-to-end lifecycle for assigned products and features, from discovery through delivery and optimization.
• Define and communicate product roadmaps aligned with customer needs and business priorities.
• Identify emerging trends, customer challenges, and competitive insights to inform strategy.
• Conduct customer research, gather feedback, and translate insights into product enhancements.
• Partner with engineering, design, marketing, and stakeholders to deliver impactful solutions.
• Use data-driven decision making to prioritize investments and solve complex problems.
• Monitor product performance, adoption, and outcomes to identify optimization opportunities.
• Champion continuous improvement by testing ideas and driving innovation.
• Develop and maintain clear product requirements and knowledge resources.

Skills

Analytical thinking

Decision making in ambiguity

Customer insights

Cross-functional collaboration

Communication skills

Growth mindset

Attention to detail

Strategic thinking

Problem solving

Education

Bachelor's degree or equivalent (education/experience)

Job description

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description

As a Product Manager, you will drive the evolution of products and features that deliver measurable value for customers and the business. This role is ideal for a strategic thinker who is energized by solving complex problems, identifying emerging opportunities, and transforming customer insights into meaningful product outcomes. You will leverage data, market intelligence, and cross-functional collaboration to shape product direction, influence decision-making, and deliver innovative solutions that keep pace with evolving customer needs and industry trends.

What You'll Do

• Own the end-to-end lifecycle for assigned products and features, from discovery through delivery and continuous optimization.
• Define and communicate product roadmaps that balance customer needs, business priorities, and market opportunities.
• Proactively identify emerging trends, customer challenges, and competitive insights to inform future product strategy.
• Conduct customer research, gather feedback, and translate insights into actionable product enhancements and innovations.
• Partner closely with engineering, design, marketing, and business stakeholders to deliver impactful solutions.
• Use critical thinking and data-driven decision making to evaluate opportunities, prioritize investments, and solve complex business problems.
• Monitor product performance, adoption metrics, and customer outcomes to identify opportunities for optimization and growth.
• Champion a culture of continuous improvement by testing new ideas, challenging assumptions, and driving product innovation.
• Develop and maintain clear product requirements, documentation, and knowledge resources that support successful execution.

What You Bring

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of product management experience.
• Preferred experience with pricing packaging and subscription management solutions.
• Demonstrated success managing the lifecycle of products or features from concept through launch and enhancement.
• Strong analytical and critical thinking skills with the ability to make informed decisions in ambiguous environments.
• Experience leveraging customer insights, market research, and data to influence product direction and prioritization.
• Ability to anticipate future customer needs and identify opportunities for innovation and continuous improvement.
• Excellent collaboration and communication skills with the ability to influence cross-functional teams.
• Strong organizational skills and attention to detail in managing requirements, priorities, and delivery timelines.
• A growth mindset, intellectual curiosity, and passion for building products that create meaningful customer value.

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Ensora Health is an equal opportunity employer.