Product Manager

Baker Tilly; Iowa Center (IA); Remote; USD 100,000 - 182,000; Full time

Job summary

Baker Tilly is seeking a Technical Business Analyst / Product Manager to work with developers, project managers and customers to translate business requirements into software solutions with strong adoption and satisfaction. You will collaborate across teams, stay current with Sage Intacct innovations, and drive successful deployments.

Ideal candidates have 5+ years in consulting or business analysis for ERP/financial SaaS, excellent Excel skills, and the ability to communicate clearly with

Qualifications

• Bachelor's degree required in accounting, MIS or computer science.
• 5+ years’ experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions.
• Experience communicating with customers or end users and technical staff on system issues and new software deployments.
• Ability to translate business requirements into deliverables using analytics.
• Experience assessing client requirements across business processes.
• Programming/coding experience is a nice-to-have to bridge business needs and tech.
• Advanced Excel skills (pivot tables, VLOOKUP, macros) are a plus.
• Experience with Sage Intacct is a differentiator.
• Strong time management, communication, collaboration and problem-solving skills.
• Leadership, project management and analytical abilities are important.

Responsibilities

• Manage multiple customers to design and support software solutions achieving high satisfaction.
• Gather requirements with client stakeholders and translate them to solutions with the dev team.
• Know Sage Intacct core and advanced modules and stay updated on product features.
• Define rollout plans for integrated solutions based on business processes and best practices.
• Develop project plans and ensure on-time, on-budget delivery.
• Train customer end-users and relate system functionality to business needs.
• Document customer requirements into software solutions and processes.
• Respond to customer issues during system implementation of new solutions.
• Collaborate with Professional Services, Sales, Support and Marketing to coordinate work.
• Deliver clear communication and align with customer goals.
• Contribute to knowledge base and improve service delivery tools.
• Serve as escalation point for project issues.
• Learn and grow through firm learning and coaching programs.
• Build internal relationships to support client growth.

Skills

Requirements gathering

Client communication

Project management

Sage Intacct knowledge

Advanced Excel

Leadership

Time management

Problem solving

Technical storytelling

Microsoft Office

Education

Bachelor's degree in accounting, MIS or computer science

Tools

Sage Intacct

ERP/financial applications

SaaS solution knowledge

Job description

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Job Description

As a Technical Business Analyst / Product Manager at BT, your main responsibilities will include working directly with the developers, project managers and customers to define and translate functional business requirements into software solutions with high customer satisfaction and successful customer adoption.

As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.

What you will do

• Be a trusted member of the engagement team and responsible for:
  • Managing multiple customers simultaneously to successfully design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption
  • Gathering requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team
  • Maintaining deep knowledge of the Sage Intacct software including understanding of the core and advanced modules, as well as staying current with the latest product features and enhancements
  • Defining and supporting the roll-out of specially developed solutions that integrate with the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices
  • Developing and communicating project plans while supporting the on-time delivery and on budget execution
  • Conducting training for customer end-users at all levels of the organization and relate system functionality to customer business requirements
  • Effectively documenting customer business requirements into software solutions and business management processes utilizing BTs best practices
  • Responding to customer technical support issues related to the system implementation of newly developed solutions
  • Working closely in a team-oriented and collaborate environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion
  • Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests
  • Contributing to and use knowledge repository of deployment best practices and enhancing tools and repeatability of service delivery
  • Serving as an escalation point for project issues
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Successful candidates will have

• Bachelor's degree required, preferably in accounting, MIS or computer science
• Five (5)+ years’ experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions and/or experience as a business analyst working with core accounting and finance software
• Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment desired
• Ability to deploy advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions
• Experience in assessing client requirements across a broad array of business processes
• Programming/coding experience a nice-to-have for translating business requirements into technical solutions and being able to “speak the language” of technology
• Advanced proficiency with Excel (pivot tables, VLOOKUP’s, macros, etc.) is a nice-to-have for efficient data mapping, integration, and migration of customer data
• Experience supporting or using Sage Intacct is a differentiator
• Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability
• Microsoft Suite skills
• Eligibility to work in the U.S. without sponsorship preferred

The pay range for this position is $100,000 to $182,400. This range represents a good‑faith and reasonable estimate of the compensation the firm expects to pay for this position at the time of posting. Actual compensation will depend on a variety of relevant factors, including an applicant’s skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on the facts and circumstances of each case. Baker Tilly offers a compensation and benefits package to eligible employees.

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