Product Manager

Brooksource; Cleveland (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Brooksource is seeking a Digital Experience Contractor Tools Product Manager in Cleveland to lead the vision, strategy, and outcomes for contractor tools within our digital experiences. You will partner with business and technical teams to deliver features from concept through retirement, driving market relevance and customer value.

Lead a team of Product Owners, collaborate across executive leadership, and ensure delivery of outcome-based progress reports, aligning product initiatives with

Qualifications

• Experience leading product strategy and roadmaps.
• Ability to collaborate with cross-functional teams.
• Strong market research and analytics capabilities.
• Experience managing Product Owners / Analysts.

Responsibilities

• Develop and oversee comprehensive product strategies and roadmaps.
• Collaborate with business partners to define outcomes.
• Lead Product Owner(s) and analysts in agile environments.
• Translate strategy into detailed user stories and requirements.
• Measure outcomes with OKRs, KPIs, and ROI.
• Manage end-to-end product lifecycle from ideation to retirement.

Job description

The Digital Experience Contractor Tools Product Manager role is responsible for developing the vision, strategy, and outcome-based roadmap for development of PCG Digital Experiences, supporting and advancing identified business priorities. Their industry experience combined with customer research, key insights and knowledge of the competitive and market landscapes enables them to effectively collaborate with business partners to deliver products that win in the marketplace. They are responsible for partnering with their identified business partners and leading the development, launch, and growth of contractor tools, from conceptualization through to end of life. The Digital Experience Contractor Tools Product Manager achieves success by collaborating closely with key stakeholders across the organization, including business digital product and technical and other cross-functional teams and driving value by solving problems for customers. The incumbent is a key contributor to a culture of collaboration and contributes actively to the development and execution of the organization's overall strategy and vision, working closely with senior and executive leadership to achieve the organization's strategic objectives.

The Digital Experience Contractor Tools Product Manager role will lead a team of Product Owners.

Core Responsibilities

Position Requirements

• Develop and oversee the execution of comprehensive product strategies, including roadmaps, initiatives, priorities, budgeting, positioning, and messaging while embodying the "voice" of the customer.
• Drive collaboration with business/commercial partners to understand business needs and strategic outcomes.
• Lead and manage the Product Owner(s) and/or Business Analysts who represent the voice of the customer in the daily interactions with the cross functional product team.
• Leadership and oversight of the cross-functional product team as they elaborate the features specified in the product roadmap into more detailed user stories (agile) or requirements (waterfall).
• Conduct in-depth market research, staying ahead of industry trends, emerging technologies, and competitive products to maintain product innovation and competitiveness.
• Integrate business process, data, technology and governance elements into the digital product design and launch.
• Establish OKRs, KPIs, ROI, and/or business case, and report on advanced product metrics to measure success and refine strategies as needed.
• Responsible for the creation and prioritization of the epic and/or feature-level product backlog, leveraging deep business expertise, technical acumen and customer insights.
• Manage and optimize the entire product lifecycle from ideation to launch through product retirement, ensuring timely delivery of exceptional products that provide value back to the organization.
• Act as the advocate and leader for the product within the company, driving vision, business value, and alignment at all levels.
• Deliver comprehensive product updates and outcome-based progress reports to stakeholders and executive leadership that enable informed decision making and governance by non-technical audiences. Foster and sustain robust working relationships with internal and external stakeholders, including key decision-makers.
• Conduct thorough analyses of product performance and customer feedback to pinpoint areas for improvement, spearheading continuous product innovation and excellence.

Functionality and Processes

• Product Management lead for the development of reusable capabilities that our needed by contractors.
• Participate in product feature discovery process in order to identify what experience feature development work is needed.
• Work with Product Managers for multiple customer facing digital products to understand product requirements. Lead the delivery of reusable digital experience components that will be used within customer facing digital products.
• Work with Product Managers to assess digital portfolio performance and customer satisfaction.
• Work with Product Managers to determine admin and formula administration needs.
• Communicate product status to divisional stakeholders
• Understand key business objectives and strategy of the product features
• Work with business owners to ensure that they are engaged and supportive of direction
• Responsible for final decisions on product feature functionality
• Maintain and refine product feature backlog
• Create user stories and acceptance criteria
• Assess business value and prioritize all stories to ensure work focuses on those with maximum value that align with product strategy
• Ensure stories clearly communicate customer/stakeholder needs to the Scrum team; work with team to clarify stories as necessary
• Define and prioritize value-added business demands to the development teams, with a thorough understanding of global divisional and group needs, user personas and industry leading effectiveness practices, while aligning with the foundational structure of the platform capabilities and partner applications.
• Facilitate and support aligned definition and simplicity for functionality and business processes path for platform capabilities related applications and/or Sherwin-Williams dependent global systems that ultimately supports sales enablement.
• Subject Matter Expert for user management and divisional planning, from definition of requirements, testing and validation to delivery and measuring success.
• Alignment across global division(s), group and strategic initiatives for consistency, sustainability, and scalability.

Incidental Functions:

• Prioritize and manage multiple projects simultaneously amid ambiguity and proactively forge partnerships across marketing teams, sales teams, IT, and other partners to drive results, efficiency, and scalability across the organization.
• Perform task management and reporting as necessary.
• Assist with other projects as may be required to contribute to the efficiency and effectiveness of the work.