Product Manager

Insight Global; Chandler (AZ); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Insight Global is seeking a qualified professional for a hybrid role that requires at least three days onsite each week. The ideal candidate will provide analytical support, collaborate with product teams, and participate in agile software development. The role demands strong experience in product management, expertise in ServiceNow, and the ability to articulate business needs effectively.

Additional desired qualifications include knowledge of product lifecycle management and strong communication skills. This inclusive company values diversity and welcomes qualified candidates from all backgrounds.

Qualifications

• 3+ years product management or technical business analyst experience.
• 3+ years of direct experience in an Agile team.
• 2+ years ServiceNow implementation experience.

Responsibilities

• Provide analytical support to Product Owners or Managers.
• Collaborate with product teams on insights and data views.
• Participate in agile software development methodology.

Skills

Product management

Technical business analysis

Agile methodologies

Communication skills

Tools

Jira

Confluence

Microsoft Suite

Job description

This role is hybrid onsite at least 3 days per week.

Job Responsibilities

• Provide and lead analytical support to ITASCM Product Owners or Product Managers engaged in the discovery, design, and delivery of products.
• Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development.
• Participate in the agile software development methodology, including design, testing, implementation, and deployment.
• Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency.
• Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
• Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization.
• Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits.
• Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team.
• Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
• Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.
• Produce effective documentation to capture and communicate business process and requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows.
• Understand stakeholder needs to help articulate the development solution to solve a problem.
• Assist to define KPIs and other metrics that can track progress, efficiency gains, and user experience.
• Work closely with business partners to evaluate business requirements, plan deliverables, and participate in efficient development, delivery, and deployment activities.

Required Qualifications

• 3+ years product management / technical business analyst experience – including defining user experience needs, writing epics, stories, acceptance criteria, etc.
• 3+ Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence
• 2+ years ServiceNow implementation experience
• Deep understanding of Asset and Configuration Item processes, attributes, workflows, lifecycle management
• Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams
• Ability to operate as part of cross-functional work streams to execute projects with quality and on-time
• Good communication, presentation, and analytical skills with the ability to articulate to key partners

Desired Qualifications

• Knowledge of product lifecycle management and product management principles.
• Understanding of OKR framework
• Excellent communication, analytical, conceptual thinking, and presentation skills with the ability to articulate to key partners
• Experience in Financial Services industry
• 2+ years of experience as a business analyst or a related field
• Excellent planning, organizational, and time management skills
• Competency in the Microsoft Suite including Word, Excel, PowerPoint, Visio, and Outlook

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.