Product Management Intern

Relay; Raleigh (NC); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid time off

Parental leave

Wellness perks

Team events

Job summary

Relay, a Raleigh-based startup building AI-powered systems for frontline operations, seeks a Product Management Intern. You will support market research, conduct customer interviews, and help analyze product usage data to inform strategy.

This role offers hands-on learning from an experienced team, exposure to cross-functional collaboration with Ops and Sales, and the chance to influence early product decisions while you complete your studies.

Qualifications

• Prior internship or work experience in a related financial, product, or software field.
• Ability to conduct market research and synthesize insights.
• Comfort learning from data and customer feedback.

Responsibilities

• Visit Relay customers or conduct virtual interviews to learn how they use Relay and what barriers exist.
• Perform market and competitor analysis to identify new segments and displacement opportunities.
• Collaborate with Ops and Sales to gather customer feedback and product insights.
• Synthesize insights and connect them with strategic objectives.

Skills

Market research

Customer interviews

Data analysis

Ambiguity tolerance

Self-motivation

Education

Active rising 3rd or final year student in Business, Economics, Entrepreneurship, or related field

Job description

Product Management Intern

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
• High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™ , with 500% YoY growth.
• World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
• The Relay Culture: We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better each day.

Now, here’s what we’re building, and where you come in.

About the Team

Product Management at Relay sits at the center of the organization and is responsible for connecting the dots between customer needs, market opportunities, and technical innovation to help set the strategy and direction for the product and the entire company. This role has a tremendous opportunity to learn product management within a scaling startup alongside a veteran team with decades of software and startup experience. The responsibilities of the role will change and expand significantly over time as the individual learns our business and expands their skills. This role will support the broader Product Management team by conducting market research, gathering customer insights through customer observation and interviews, and by analyzing quantitative product usage data.

Responsibilities

• Visit Relay customers or perform virtual interviews and learn to gather insights about how they use Relay and what barriers they face to more effectively integrating Relay into their operations
• Perform market and competitor analysis to better understand new market segments and the existing solutions that Relay will have to displace
• Meet regularly with Ops and Sales teams to gather customer feedback and other product insights
• Learn to synthesize customer insights and connect them with our macro strategic objectives

Required Qualifications

• Education: Active rising 3rd or final year Student studying Business, Economics, Entrepreneurship, or other related field
• Work Experience: Past Internships and/or work experience in a related financial, product, or software field

Preferred Qualifications

• Ability to deal with ambiguity and shifting priorities
• Strong desire to succeed and the ability to self-motivate
• Curiosity and a constant desire to learn (evidenced by being a moderate to high volume reader or consumer of podcasts in fields related to business and technology)
• Eagerness to actively engage with customers and co-workers
• Willingness to travel
• Entrepreneurial interest and passion for the startup space

About Relay | Culture, Benefits & Perks

Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).

At Relay, we offer:

• 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
• Generous Paid Time Off
• 401(k) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
• Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
• Latest tech, standing desks, and all the tools and software you need to thrive

Please note: Benefits vary based on employment type (i.e. full-time, part-time, internship, etc.)

The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you.