Product Lead, AI/ML (Evals)

Abridge; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Generous time off

Comprehensive health plans

401(k) matching

Parental leave

Job summary

Abridge is hiring a Product Manager to lead the evals platform, collaborating with engineering, ML, data science, and clinician science teams. You will help define how AI quality is measured, what the platform builds, and how to make evaluating new models fast and reliable.

This role drives cross-functional execution across multiple pods and ensures high standards of quality and speed. You will partner with Data Engineering, Data Science, Clinical Science, and the agent platform team to deliver

Qualifications

• 5+ years in product management with ML powered products or platform systems.
• Experience designing evaluation frameworks and benchmarks for models.
• Strong fluency in ML data pipelines and distributed systems.

Responsibilities

• Drive product strategy and execution for the evals platform across the lifecycle.
• Build measurement infrastructure and standards for model evaluation.
• Create fast, repeatable model evaluation processes for frontier and specialty models.
• Define gates and operating model across pods and teams.
• Collaborate with Data Engineering, Data Science, Clinical Science, and agent platform teams.
• Maintain a high bar for quality, speed, and accountability.

Skills

Product management

ML platforms

Model evaluation

Data pipelines

Distributed systems

Communication

Tools

Python

SQL

ML frameworks

Job description

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient‑clinician conversations into structured clinical notes in real‑time, with deep EMR integrations. Powered by Linked Evidence and our purpose‑built, auditable AI, we are the only company that maps AI‑generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role

Abridge's has multiple products – the core product is ambient clinical notes, but we’ve expanded surfaces: billing, clinical decision support, orders, nursing, etc. Measuring quality reliably and iterating fast without breaking clinician trust sit at the core of every single product’s success.

The Evals team owns the tooling, templates, and consultation that product teams use across the eval lifecycle: curate, build, iterate, and deploy. This builds the strategy, platform, and process that enables evals to be fast, trustworthy, consistent, and a true moat.

We are hiring a Product Manager to lead this platform. You will work with 10+ teams and partner closely with engineering, ML, data science, and clinician science. You will help set the standard for how Abridge measures AI quality, decide what the platform builds, and make evaluating a new model cheap and routine as frontier models ship frequently.

What You'll Do

• Drive product strategy and execution for the evals platform. Own the roadmap across the eval lifecycle and own outcomes against it.
• Build the shared measurement infrastructure. Help build the systems that let any pod define quality, run experiments, compare models, and watch production. Own the standards for LLM judges, rule‑based evaluators, human annotation, and online monitoring, and be clear about where each belongs.
• Make model selection fast and routine. Give teams a repeatable way to evaluate a new frontier model within days of release, and a defensible framework for when a post‑trained specialty model is worth it over a prompted frontier one. Keep the eval system model‑agnostic so it stays a neutral referee.
• Own the operating model across pods. Define the eval gates from early build through GA and steady‑state monitoring, which gates are hard versus advisory, and who owns non‑negotiable floors like critical‑error rates. Land this across pods you don't own, without formal authority.
• Cross functional execution. Work with Data Engineering on the de‑identification pipeline, Data Science on bootstrapping judge quality with less human annotation, Clinical Science on flagged production cases, and the agent platform team as workflows go agentic.
• Operate with a high bar for quality, speed, and accountability.

What You Bring

• 5+ years of product management experience with significant ownership of ML powered products or platform systems.
• Deep understanding of how to measure and improve model quality, including evaluation frameworks, annotation pipelines, and benchmark design.
• Strong technical fluency across ML, data pipelines, and distributed systems.
• Experience working closely with ML researchers and engineers to drive impact in production.
• Ability to balance long term architectural investments with near term quality improvements.
• Strong communication skills and the ability to translate complex technical concepts into clear decisions and narratives.
• A track record of delivering high quality products in domains where accuracy, reliability, and trust are paramount.

Bonus Points If…

• You have experience building evaluation platforms, ML observability systems, or quality measurement pipelines.
• You have worked in clinical, healthcare, or regulated environments with a high bar for accuracy and compliance.
• You have worked on specialty specific or domain specific model adaptations.
• You have worked on personalization systems, context ingestion frameworks, or ambient intelligence products.
• You have experience shipping large scale ML products with human in the loop workflows.

How we take care of Abridgers

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full‑time employees and their families.
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave: Generous paid parental leave for all full‑time employees.
• Family Forming Benefits: Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Pre‑tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.
• … and much more!

Equal Opportunity Employer

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

We provide reasonable accommodations throughout the interview process. If you need reasonable accommodation in applying, interviewing, completing any assessment or otherwise participating in the employee selection process, please contact us at [e-mail]