Product Inspection & Claim Defense Specialist

Pacer Group; Plano (TX); On-site; USD 69,000 - 96,000; Full time

Job summary

Pacer Group is seeking a highly capable Product Inspection & Claim Defense Specialist to support its Product Safety department. The role involves comprehensive analysis of product liability claims, coordinating investigations, and guiding defense strategies.

You will work with engineering teams and QA to assess risk and drive corrective actions. The ideal candidate has deep claims experience, strong technical troubleshooting skills, and can collaborate across international teams.

Qualifications

• Bachelors degree and 10+ years of relevant professional experience.
• Experience in product liability claims, investigations, or litigation.
• Strong knowledge of home appliance and display products.
• Advanced proficiency with Word, Excel, and PowerPoint.
• Ability to analyze issues and recommend risk-based actions.

Responsibilities

• Manage product liability claims involving property damage, injuries, pre-suit demands, litigation, and subrogation.
• Lead product liability litigation claims and investigations with strategic plans.
• Inspect products, conduct technical investigations, and troubleshoot issues.
• Review QA findings and develop actionable recommendations for risk mitigation.
• Collaborate with engineers (including offshore) on corrective actions.
• Provide updates to leadership on high-profile claims and investigations.

Skills

Product Liability Claims

Product Inspection

Home Appliances

Product Safety Risk

Excel/Word/PowerPoint

Education

Bachelor's degree in relevant field

Job description

Work Arrangement: On-site

Employment Type: Contract

Duration: 6 Months, with possible extension

Pay Rate: $50.00 - $70.00/hr. on W2, depending on experience and qualifications

Schedule: Standard Shift

Domain: Product Safety / Product Liability / Claims & Risk Management

Deadline: 9/25/2026

Skills Required

Primary Skills:

• Product Liability Claims Management
• Product Inspection & Troubleshooting
• Home Appliance & Display Products
• Product Safety & Risk Assessment
• Advanced Microsoft Excel, Word & PowerPoint

Secondary Skills:

• Fire Scene & Laboratory Inspections
• Cross-Functional Collaboration
• Technical Investigation
• Settlement & Expense Management
• U.S. Litigation Procedures

Position Overview

The Product Inspection & Claim Defense Specialist will support the Product Safety (PS) Department by conducting comprehensive product analyses, managing product liability claims, and developing effective defense strategies. This role will assess product-related risks, support litigation and investigations, collaborate with engineering and QA teams, and provide strategic recommendations to leadership.

The ideal candidate will have strong technical troubleshooting experience, extensive product liability or claims experience, excellent analytical abilities, and the ability to work effectively with cross-functional and international teams.

• Manage product liability claims involving alleged property damage, personal injury, pre-suit demands, litigation, and subrogation.
• Develop and implement claim defense strategies aligned with business objectives and risk tolerance.
• Conduct and support product inspections, technical investigations, and troubleshooting activities.
• Review QA laboratory findings and develop actionable recommendations based on analysis.
• Collaborate with product engineers, including offshore and international engineering teams, on corrective actions and product risk mitigation.
• Review settlement authority forms and provide recommendations for leadership approval.
• Provide real-time updates and reports to leadership regarding high-profile claims and investigations.
• Monitor claim managers to ensure effective customer service for consumers, agents, and internal/external stakeholders.
• Lead product liability litigation claims and investigations, including establishing strategies, priorities, and case-management plans.
• Participate in depositions and other litigation activities to support the defense of claims.
• Provide strategic advice to senior leadership regarding significant litigation, investigations, risk exposure, and mitigation strategies.
• Maintain comprehensive litigation and pending-claim management data.
• Maintain accurate diary systems and document claim-file activities in accordance with established procedures.
• Manage claim-related expenses and invoice processing.
• Attend fire scenes, product inspection sites, laboratories, and destructive examinations to support expert analysis and determine incident causes.
• Train junior investigators on product inspection techniques and review their inspection reports.
• Train Technical Call Center agents who support Product Liability Claims and coordinate on-site product inspections through service personnel.
• Serve as an internal consultant on product safety concerns and provide technical guidance to relevant teams.
• Develop and deliver training on product symptoms, remedies, mechanisms, and troubleshooting for home appliances and related products.

Minimum Qualifications

• Bachelor’s degree with 10+ years of relevant professional experience.
• Technical education, product engineering, troubleshooting, claims, or product safety experience.
• Strong understanding of home appliances and display products.
• Experience managing product liability claims, investigations, or litigation matters.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong ability to identify, troubleshoot, analyze, and resolve application- or product-based issues.
• Demonstrated experience working with cross-functional teams and influencing stakeholders.
• Excellent written and verbal communication skills.
• Ability to analyze complex information, identify risks, and make sound recommendations.
• Ability to manage multiple priorities independently in a complex corporate environment.
• Ability to travel within the U.S. and internationally for business purposes.

Preferred Qualifications

• Experience working directly with product engineers and offshore resources across different time zones.
• Experience in complex corporate and departmental environments.
• CFEI (Certified Fire and Explosion Investigator) certification preferred.
• CFII (Certified Fire and Explosion Instructor) certification preferred.
• Advanced knowledge of U.S. litigation procedures preferred.
• Experience with fire scene investigations, laboratory examinations, or destructive product testing.
• Primarily based in Plano, TX, with travel required for inspections, investigations, meetings, and business activities.
• Regular interaction with engineering, QA, legal, claims, customer service, leadership, and external stakeholders.
• May require participation in product inspections, fire scenes, laboratories, and destructive examinations.

Physical Requirements

• Ability to travel to product inspection sites, fire scenes, laboratories, and other investigation locations.
• Ability to participate in on-site and laboratory product examinations.
• Ability to review technical documentation and reports for extended periods.
• Ability to perform duties associated with product inspection and investigation environments.

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Disclaimer

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications, experience, and business needs.