Product Innovation & Strategy Leader (Hybrid, Banking)

Apple Bank for Savings; New York (NY); Hybrid; USD 170,000 - 200,000; Full time

Job summary

Apple Bank for Savings in New York, NY is seeking a Product Innovation & Strategic Planning Officer to oversee development, optimization, and management of retail banking deposit products. You will lead product innovation and strategic planning efforts, partnering with Marketing to promote offerings and collaborating with leadership to drive deposit growth.

The role emphasizes customer experience, regulatory alignment, and cross-functional collaboration across Branch Administration, Digital

Qualifications

• Bachelor's degree required or preferred.
• 7+ years in retail banking.
• Ability to develop and execute short- and long-term strategies.
• Strong written and verbal communication; understanding of Apple Bank products.
• Knowledge of internal policies, controls, and operational practices.
• Knowledge of banking laws/regulatory requirements.
• Strong analytical, organizational, and problem-solving skills.
• Excellent interpersonal and customer communication.
• Ability to present clearly and professionally.
• Proficient in MS Office.

Responsibilities

• Lead cross-functional collaboration across Branch Administration, Digital Banking, and Marketing to design and support deposit products and services that resonate with diverse customer segments, enhance the customer experience, and support relationship acquisition, deposit growth.
• Partner with the Director of Retail Sales to develop and execute deposit product strategies, sales campaigns, and related programs across the Retail Banking network.
• Champion a customer-centric approach by analyzing satisfaction metrics and complaint data and delivering insights and reporting to Branch Administration leadership.
• Identify and implement enhancements to products, service delivery, and customer communications to enable sustainable growth in both customer relationships and deposit balances.
• Work collaboratively with senior leadership across Branch Administration and Marketing to develop and execute strategic sales and marketing plans that expand consumer and business banking relationships.
• Coordinate with Legal and Compliance departments to ensure all product development and marketing initiatives meet regulatory requirements and align with the Bank's customer-first standards.
• Build and sustain strong cross-functional relationships with department and division leaders to promote alignment, transparency, and effective collaboration.
• Provide reporting to senior management on customer satisfaction spanning deposit products, services, and distribution channels.
• Carry out additional responsibilities as assigned.

Skills

Bachelor's degree

Retail banking

Business strategy

Communication skills

Apple Bank products

Policies & controls

Banking regulations

Analytical skills

Interpersonal skills

Presentation skills

MS Office

Travel willingness

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Apple Bank for Savings in New York, NY is seeking a Product Innovation & Strategic Planning Officer to oversee development, optimization, and management of retail banking deposit products. You will lead product innovation and strategic planning efforts, partnering with Marketing to promote offerings and collaborating with leadership to drive deposit growth.

The role emphasizes customer experience, regulatory alignment, and cross-functional collaboration across Branch Administration, Digital