Product Implementation Specialist

Scribe; San Francisco (CA); On-site; USD 136,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible paid time off

401(k)

Paid parental leave

Daily catered lunch (SF office)

Commuter benefits

Home office stipend

Job summary

Scribe is hiring a Product Specialist in San Francisco to lead the technical setup for trials and proofs of concept, connecting clients' systems and enabling fast POC progress.

You will run admin walkthroughs, onboarding sessions, and craft guides and runbooks for the broader GTM team, acting as a product expert on calls.

Ideal candidates have 1–3 years in a customer-facing SaaS role, strong communication, and comfort building processes in a fast-paced environment.

Qualifications

• 1 to 3 years in a customer-facing technical role at a SaaS company (pre-sales, implementation, tech support, or solutions).
• Ability to explain technical concepts to technical and non-technical stakeholders.
• Comfort working in an environment with limited documented process and helping build it while doing the work.

Responsibilities

• Deliver proofs of concept to customers quickly, handling user provisioning, workspace configuration, and integration setup end to end.
• Troubleshoot configuration and access issues, escalating to the right teams for fast resolution.
• Lead admin walkthroughs and end-user onboarding sessions as a product expert on customer calls.
• Create configuration guides, troubleshooting runbooks, and documented processes for the GTM team.

Skills

Customer-facing

Technical communication

SaaS

Tools

Salesforce

ServiceNow

SAP

Job description

About Scribe

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work.

We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work.

About the Role

As a Product Specialist, you'll handle the technical setup work that Scribe's enterprise deals depend on. That means getting customers configured correctly during a trial or proof of concept, connecting Scribe to the systems they already use, and ensuring proof of concept engagements can progress successfully. You'll work closely with Account Executives and Solutions Engineers, and you'll spend your time in the product and on calls with customers.

What You'll Do

• Deliver proofs of concept to customers quickly and efficiently, owning user provisioning, workspace configuration, and integration setup end to end

• Troubleshoot to separate configuration mistakes from product or access issues, and escalation to the right Scribe teams for speedy resolution

• Run the technical portions of customer calls, including admin walkthroughs and end-user onboarding sessions (you’ll be a product expert!)

• Produce the configuration guides, troubleshooting runbooks, and documented process the rest of the go-to-market team reuses instead of rebuilding

• Shorten the time between a customer agreeing to a POC and that POC producing workflow data they can make a decision on

• Give Product specific, evidenced feedback on where setup friction is costing deals

• Work directly with Product to get early access to new functionality, and provide input on improvements to the platform

What We're Looking For

• Has 1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales, implementation, technical support, or solutions

• Can explain technical concepts to technical and non-technical business stakeholders

• Can operate in an environment with limited documented process and is excited to supporting building the process while doing the work

• Takes ownership over active deals and shows initiative in advancing the deal forward

Nice to have

• Has used Scribe, or another documentation, enablement, or knowledge management tool, as a customer

• Has been in the room for an enterprise security review or InfoSec questionnaire

• Has built something small and working with scripting or AI tooling to solve a problem of your own

• Familiarity with Salesforce, ServiceNow, or SAP as the systems customers actually run on

This role is not for you if

• You need a defined playbook and a clear escalation path before you can move

• You are looking for a software engineering role. This job is technical, but it is a customer-facing pre-sales role.

Location

San Francisco: Hybrid. We work from the office 2-3 days per week out of our SOMA office.

Compensation

Salary varies by location tier, which you can validate with your recruiter. All full-time employees receive equity in Scribe. Final offers depend on experience and scope.

Tier 1: $136,000-$170,000 OTE

Tier 2: $123,000-$153,000 OTE

Tier 3: $116,000-$145,000 OTE

Benefits

• Health, dental, and vision insurance for you and your dependents

• Flexible paid time off and company holidays

• 401(k)

• Paid parental leave

• Daily catered lunch (SF office)

• Commuter benefits

• Home office stipend

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.