Product Guide IV - Ventura Service Center

Rivian; Ventura (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian seeks a Product Advisor IV in Ventura, CA to own the customer journey across in-person and digital channels. You will educate customers, drive brand loyalty, and contribute to a high-performance culture both on-site and in events.

You will manage demonstrations, build relationships, and convert opportunities through thoughtful, high-touch service while upholding Rivian’s values and standards.

Qualifications

• 4+ years in Sales, Retail, Hospitality or similar fields.
• Strong communication and collaboration skills.
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Achieve or exceed monthly and quarterly targets and KPIs.
• Ensure best-in-class customer experience at Rivian locations.
• Qualify and support leads throughout the customer journey.
• Conduct product demonstrations and tailor recommendations.
• Maintain in-depth knowledge of Rivian products and community stories.
• Build a healthy, long-term customer pipeline and referrals.
• Support retail activations and events to generate demand.
• Capture customer feedback for continuous improvement.
• Stay informed on EV market trends and Rivian’s competitive landscape.
• Share successful practices with teammates to improve performance.

Skills

Sales experience

CRM experience

Communication skills

Flexible schedule

Travel readiness

Microsoft Office/Google Workspace

Driving license

Education

High School Diploma

Tools

Salesforce

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

Role Summary

RIV Level: 4

Address: 6404 Auto Center Drive Ventura, California 93003

Schedule: We are anticipated to open 7 days a week from 9:00am-6:00pm. The schedule is 40 hours per week. 5 days a week, 8 hour shifts.

As a Product Advisor IV, will be an integral member of our Field Sales organization, building relationships with prospective customers and growing the Rivian community. You will fully own the customer journey, ensuring each touchpoint is highly personalized. You will educate and inspire customers using various communication channels including in-person interactions, educational drives, phone, text, and email. This role requires passion for our brand and a desire to contribute to a high-performance culture.

To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. The ideal candidate is self-motivated and results-driven, committed to creating memorable experiences that drive brand loyalty, customer satisfaction, and conversion.

Responsibilities

• Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals.
• Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
• Build and manage a healthy customer pipeline by establishing positive, long-term relationships via high touch, responsive service.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
• Stay up to date on the automotive and EV competitive landscape and trends to keep a close pulse on what customers are considering, effectively build value in our products, and overcome objections.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
• Support and motivate fellow team members by providing clear direction and feedback.
• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
• Execute day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
• Take on additional projects, duties and assignments as required and/or by request from commercial leadership.

Qualifications

• Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity customer engagement cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) and Google Workspace, with the ability to learn new tools quickly.
• Comfortable operating large, high performance vehicles and conducting demo drives with customers.
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state/province.

Physical Requirements

• Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions.
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
• Strong understanding of written and spoken English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Competencies

• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in the technology and automotive space.
• Resilience and ability to overcome objections using active listening and critical thinking.
• Ability to multi-task while providing exceptional quality of work.
• Ability to work effectively both in a team and independently.
• Excellent written and verbal language skills in English, additional languages a plus.
• Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.

Pay Disclosure

The hourly range for this role is $22.98-$30.48 for Los Angeles based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

• paid vacation
• paid sick leave
• life insurance
• medical insurance
• dental insurance
• vision insurance
• short-term disability insurance
• long-term disability insurance
• 401(k) Plan
• Employee Stock Purchase Program

Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

This job is not expected to be closed any sooner than 7/13/26.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].