Product Guide

Arcteryx.Com; Manhasset (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

ARC’TERYX in Manhasset, NY is seeking a guest-focused team member to deliver a best-in-class brand experience on the retail floor. You will share technical product knowledge, assist guests with needs, and champion Arc’teryx as a brand ambassador in-store and in the community.

This role values problem solving, flexibility, and a passion for getting outside. You’ll work with store leadership on projects, support merchandising, handle POS transactions, and be available for peak periods including

Qualifications

• Deliver best-in-class brand experience through product knowledge and problem solving.
• Build understanding of Arc’teryx products and weave this information into guest interactions.
• Champion Arc’teryx as a brand ambassador in-store and in the community.

Responsibilities

• Deliver a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving.
• Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way.
• Champion Arc’teryx as a brand ambassador both in-store and in the community.
• Develop your passions both in and out of the store with the support of the team.
• Support elevating the guest experience by working with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Support with and participate in various store tasks as assigned by the leadership team.
• Answer store phones and respond to voicemails and store emails; occasionally respond on Epicenter social media channels.
• Utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs).
• Be passionate about delivering exceptional customer service.
• Be fun to work with and hold yourself accountable to what is required.
• Be self-motivated, and enjoy problem solving.
• Remain flexible and adaptable when faced with ambiguity.
• Balance autonomy and collaboration.
• Inspire breakthrough thinking and continuous improvement.
• Seek the best solutions with a commitment to doing what is right.
• Have a passion for outdoor life and for the work you do.
• Be available for Black Friday and the December holidays as defined each year.

Skills

Customer service

Problem solving

Flexibility

Team collaboration

Tools

POS system

Job description

Opportunity at ARC’TERYX

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product‑obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

• Delivering a best‑in‑class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in‑store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in‑store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point‑of‑Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade‑ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self‑motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
• Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
• You are available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

Full Time – 30-40 hours per week (5 days per week)

Part Time – 10-30 hours per week (2-4 days a week)

Details

Compensation: Hourly

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.