Product Group Coordinator

CSA Group Testing & Certification Inc.; Shanghai (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

CSA Group is seeking a Warehouse/Operations professional to support certification and lab activities. You will coordinate sample flow, handle paperwork, and keep documentation in SAP, Documentum and other systems.

The role requires 3–5 years in warehouse/shipping, strong communication, and ability to work with multiple teams to ensure timely deliveries and compliance.

Qualifications

• College or full secondary diploma with 3–5 years warehouse/shipping/receiving experience.
• Knowledge of SAP, Optimus and Documentum is a plus.
• Strong communication skills and ability to work independently.
• Proficient in Microsoft Office.

Responsibilities

• Support operations with sample management, expense accounts, purchasing, and travel.
• Receive samples and update database locations and bin numbers.
• Coordinate delivery of samples to technical staff and ensure proper sign-out.
• Assist lab technicians and manage test equipment setup and basic testing.
• Maintain safe, orderly warehouse and assist location service and office manager as backup.

Skills

Strong communication

Independent worker

Team oriented

Proficient in Microsoft Office

Education

College or Full Secondary School Diploma

Tools

Optimus

SAP

Documentum

Job description

Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

Assists Certifiers, Inspectors and/or Lab Technicians by supporting their daily functions. Coordinates all aspects of sample or purchased product flow through CSA Group, and completes technical paperwork projects. Independently provides certification services for non-technical paperwork projects. Communicates with clients and other CSA personnel to identify building capital needs and securing outside contractors for facility and equipment maintenance. Responsible for the overall affairs and daily work management of warehouse, coordinate operations between lab and different groups, ensure the smooth daily operation of warehouse Effectively utilizes Optimus, SAP, Documentum and other various computer systems used in the job function.

Understanding the Business

• Supports the Laboratory Technical Manager in routine activities related to Laboratory management.
• Promotes awareness of staff and team members relating to issues such as CSA policies and procedures, occupational health, safety, and environmental issues, crisis management, problem solving and project management.
• Initiates projects for all paperwork jobs from commencement to completion and grants certification for non-technical paperwork projects in order to meet the customer’s needs; includes providing price and completion dates. Such paperwork jobs include but are not limited to Multiple Listings, Transfer of Certification/Ownership changes, Duplication Projects, Reinstatement Projects, Addition/Relocation of Factory Projects, Delisting Projects, Initial Factory Evaluations (IFE’s), Authorized Packagers Projects and Label Licence Program.
• Researches and manually creates customer master records for new clients in SAP, adds contact information to customer master records, creates multiple listing and factory contracts, sales order for multiple listing projects, field certification. Adds class numbers to existing factory contracts. Updates Texts notes.
• Manually creates project bins in Documentum. Resets Project bins / workflows.
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• Creates SAP link to certification record/profile for editing preparation.

Working Well With Others

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• Provides Proforma invoice to client. Coordinates with Finance on outstanding invoices.
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• Coordinates FTP site (Secure File) when sending / receiving large files. Working knowledge of HTML language in order to edit certification records and profiles.
• Coordinates with the Conformity Service Groups to create and process work orders. Responsible for Re-Ex projects, generating the letter for sales orders, Re-Ex results that are found to be satisfactory. Coordination of sample disposition, purchasing and donation, editing profiles and closing out Re-Ex projects. Update and Maintain tracking sheet for projects and reconciliation of Financial Statements (as required)
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• Interaction with all levels of management, problem solver, suggests and executes solutions; cooperate with all employees in a team-oriented environment.
• Assists various departments on other projects as needed, completing them in a timely manner.

Delivering Results

• Support the operations with tasks related to sample management, expense accounts, venders, purchasing, travel, guest support and other duties as assigned by Management.
• Receives samples. Searches the database for job and notation of sample. If job located, updates database by making appropriate amendments to file indicating location, bin number, and date received. If job not located within database, creates material master record inputting sample description, quantity, product group and customer.
• Clearly communicates directions as it relates to the storage, pickup and delivery of samples to the assigned bin locations. Ensures the correct storage of samples to minimize the destruction and lost time while searching for misplaced samples.
• Pickup and delivery of samples to technical staff in Certification division. Performs as series of spot audits of process to ensure that all samples removed from the assigned bin location have been properly signed out by both parties. Delivers purchased product to end user.
• Works with the other Lab Technicians, sets-up and operates all test equipment and performs all tests within a certain product area if needed.
• Records technical data, and drafts test result reports if needed.
• Ensure the daily security environment in laboratory and office areas. Act as a backup resource of Location Service Assistant and Office Manager.

Concern for Safety

• Ensures sample management practices are followed according to policy or DQDs. Supervises the track sample disposition, verifying sample destruction where required.
• Complies with safe storage, movement and operation of moving equipment to minimize damage to goods, packaging and people to maintain an accident free work area.
• Understands why HSE is important to self and the organization
• Knows the potential hazards and necessary safeguards in the work area(s)
• Immediately report hazards, near misses, incidents, observed unsafe acts and conditions
• Demonstrates safe behavior and adherence to procedures
• Completes all assigned training events
• Participates and engages in the HSE program in a positive and proactive
• Responsible for occupational safety and housekeeping.
• College or Full Secondary School Diploma with at least 3-5 years warehouse/shipping/receiving experience
• Knowledge of Sample Control procedures.
• Knowledge of electric and electronic circuits is preferred.
• Working knowledge in Optimus, SAP, Documentum
• Proficient in using Microsoft Office
• Good communication skills
• Ability to work independently and unsupervised, in a team-based work environment
• General carpentry and maintenance skills; use of power and hand tools

Licensed fork truck operator & Licensed electrician is preferred (to be validated by 3rd party)

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.