Product Experience Design Lead

Cardinal Health; Dover (DE); Remote; USD 107,000 - 152,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

myFlexPay access

FSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Product Experience Design Lead to drive quality and impact across a portfolio of products and initiatives. This individual contributor role partners with Product, Engineering, and Business leaders to shape strategy, guide execution, and ensure outcomes deliver customer and business value.

The role emphasizes discovery, research synthesis, and strong storytelling to influence roadmap decisions and align investments with customer needs.

Qualifications

• 8+ years of experience designing digital products or enterprise experiences.
• Experience leading complex product initiatives within cross-functional environments.
• Expertise in human-centered design and customer-centered decision-making.
• Strong competencies in strategic thinking, product thinking, and executive influence.
• Experience designing healthcare, logistics, or enterprise software preferred.
• Experience supporting AI-enabled products, services, or workflows preferred.
• Advanced proficiency with journey mapping, service design, research synthesis, and facilitation preferred.

Responsibilities

• Serve as the primary Product Experience leader for your assigned portfolio.
• Partner with product, engineering, and business leaders to influence roadmap decisions and outcomes.
• Lead discovery to identify opportunities, constraints, and strategic opportunities.
• Translate research and data into clear product and experience recommendations.
• Own and guide design decisions within your area of responsibility.
• Lead cross-functional teams through ambiguity to clarify problems before solutions.

Skills

UX Design

Product Strategy

Executive Influence

Healthcare Domain

AI-enabled Products

Stakeholder Management

Journey Mapping

Facilitation

Tools

Design Systems

Job description

Country-wide Remote

US-Nationwide-FIELD

Full time

20190423

Are you passionate about solving complex problems, shaping product strategy, and improving experiences at scale? Do you excel at navigating ambiguity, influencing decisions, and helping product teams deliver meaningful outcomes? If so, let's talk.

The Cardinal Health Product Experience (PX) team is seeking a Product Experience Design Lead to drive the quality, direction, and impact of product experiences across a portfolio of products and initiatives.

This is an individual contributor role responsible for leading through expertise, influence, and decision-making authority. As the designated Product Experience authority for your assigned business or product portfolio, you will partner closely with Product, Engineering, and Business leaders to shape strategy, guide execution, and ensure experiences deliver measurable customer and business value.

Responsibilities

• Serve as the primary Product Experience leader and trusted advisor for your assigned business or product portfolio.
• Partner with product, engineering, and business leaders to influence roadmap decisions, priorities, and customer-centered outcomes.
• Actively participate in planning activities, helping teams identify opportunities, manage risk, and align investments to customer and business needs.
• Lead discovery efforts to uncover customer needs, workflow challenges, operational constraints, and strategic opportunities.
• Translate research, data, and business inputs into clear product and experience recommendations.
• Own and guide research and design decisions within your area of responsibility.
• Lead cross-functional teams through ambiguity, helping clarify problems before solutions are defined.
• Ensure experience quality across workstreams and hold a consistent quality bar for products, features, and initiatives.
• Proactively identify experience gaps, design debt, customer friction, and portfolio-level opportunities.
• Advocate for users while balancing technical, operational, and business constraints.
• Provide constructive challenge when product direction introduces experience risk and recommend alternative approaches.
• Connect experience decisions to measurable customer and business outcomes.
• Influence stakeholders through strong storytelling, facilitation, workshop leadership, and executive communication.
• Contribute to shared Product Experience standards, patterns, frameworks, and best practices to improve consistency across Cardinal Health.
• Support peer growth through collaboration, feedback, and thought leadership without direct people-management responsibilities.

Qualifications

• 8+ years of experience designing digital products, services, or enterprise experiences preferred.
• Demonstrated success leading complex product initiatives within cross-functional environments.
• Expertise in human-centered design, product strategy, and customer-centered decision-making.
• Strong competencies in:
• Strategic Thinking & Business Acumen
• Product Thinking & Concept Development
• Communication & Executive Influence
• Stakeholder Management
• Systems Thinking
• Interaction Design & Information Architecture
• Decision-Making & Facilitation
• Proven ability to influence outcomes without formal authority.
• Experience leading workshops, discovery activities, and strategic planning sessions.
• Ability to connect user needs, business goals, technical constraints, and operational realities into cohesive solutions.
• Strong written, visual, and verbal communication skills.
• Experience measuring and articulating the impact of design decisions and customer experience improvements.
• Experience designing healthcare, logistics, supply chain, or enterprise software products preferred.
• Experience working in embedded product teams and strategic consulting engagements preferred.
• Familiarity with design systems, accessibility standards, and governance frameworks preferred.
• Experience supporting AI-enabled products, services, or workflows preferred.
• Advanced proficiency with journey mapping, service design, research synthesis, and facilitation preferred.

Anticipated salary range: $106,700 - $152,400

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.